Manager, People Operations

Position Summary

The Manager, People Operations leads the execution of People Operations processes and ensures employees and leaders receive consistent, accurate, and efficient support across the employee lifecycle. This role is responsible for operational excellence, HR system integrity, intake and service delivery effectiveness, and the leadership and development of the People Operations team. The position plays a critical role in maintaining stability, scalability, and compliance within the People function.

Essential Duties And Responsibilities

People Operations Execution

• Oversee onboarding and offboarding processes to ensure timely, compliant, and consistent employee lifecycle experiences.
• Ensure accurate employee data management and HR transactions across systems.
• Maintain consistency in People Operations practices across departments, entities, and locations.
• Monitor operational workflows and identify gaps, risks, or challenges to drive process improvements.
• Partner with HR business partners and other functional teams to ensure seamless integration of HR programs and processes.
  
  

Team Leadership and Workforce Management

• Lead, coach, and develop People Operations team members to drive high performance and accountability.
• Set team priorities, assign work, and manage workload distribution to meet service expectations.
• Provide guidance, feedback, and support to ensure quality, timeliness, and consistency of work.
• Identify team development needs and implement targeted training and skill-building programs.
• Foster a collaborative, high-performing team culture aligned with organizational values and service standards.
  
  

HR Systems and Process Management

• Lead HR systems administration and data governance in partnership with HRIS and cross-functional teams.
• Maintain People Operations documentation, job aids, and standard operating procedures.
• Drive process improvement, standardization, and operational efficiency initiatives.
• Analyze HR operational metrics to inform decisions and support leadership with actionable insights.
• Ensure compliance with policies, procedures, and employment regulations across People Operations activities.
  
  

HR Intake and Service Delivery Oversight

• Oversee the HR intake and request routing model to ensure clear entry points for HR support.
• Monitor request volume, response times, resolution trends, and service effectiveness.
• Identify opportunities to improve efficiency, reduce rework, and enhance the employee and leader experience.
• Collaborate with cross-functional HR teams to resolve escalated operational issues and
• streamline processes.
  
  

Compliance, Audits, and Reporting

• Support internal and external audits, including HRIS data, payroll feeds, benefits eligibility, and employee lifecycle transactions.
• Maintain accurate and auditable HR records and reporting.
• Ensure operational adherence to employment laws, policies, and regulatory requirements.
• Recommend corrective actions to mitigate operational or compliance risks.
  
  

Problem Solving

• Resolves complex People Operations issues by analyzing workflows, data integrity, and service delivery challenges.
• Identifies root causes of operational breakdowns and implements corrective and preventive actions.
• Escalates sensitive or high-risk matters appropriately while ensuring continuity of service.
  
  

Decision Making/Scope Of Authority

• Exercises independent judgment in managing People Operations workflows, systems administration, and team priorities.
• Authorized to approve HR system transactions, operational process changes, and workload assignments within established policies.
• Makes decisions related to service delivery models, intake processes, and operational standards.
• Does not make final determinations regarding employee relations investigations, talent acquisition strategy, benefits strategy, or enterprise learning programs.
  
  

Span Of Control/Complexity

• Directly manages People Operations team members.
• Supports a diverse employee population across multiple departments, leaders, and potentially multiple entities or locations.
• Operates in a centralized environment requiring accuracy, confidentiality, and compliance.
• Balances day-to-day operational demands with continuous improvement and scalability initiatives.
  
  

Education/Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 5 years of progressive experience in People Operations or HR administration.
• 2 years of experience leading or supervising HR or People Operations teams.
• Strong working knowledge of HR systems, employee lifecycle processes, and data governance.
• Proficiency with HRIS platforms (paycom, workday, ADP etc.) and Microsoft Office tools (Excel, Word, Outlook, Powerpoint).
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent project management certification preferred.
• Knowledge of employment laws, compliance requirements, and HR operational best practices.
• Proficiency with HRIS platforms (Paycom, Workday, ADP etc.) and Microsoft Office tools.
• Experience supporting healthcare or other regulated industries.
• Experience leading People Operations in a multi-entity or multi-location organization.
• Experience with HR intake models, shared services, or service delivery frameworks.
• Ability to travel up to 30% between company sites to support leaders, teams, and business operations.