What are the responsibilities and job description for the Virtual Automotive Specialist - Flow Automotive Companies position at Flow Automotive Companies?
Job Details
Description
Automotive Customer Service & Sales Agent (BDC / Call Center) – Flow Automotive Companies
Location: Winston-Salem, NC
Job Type: Full-Time | Entry-Level | On-site
Join a Leader in Automotive Innovation – Become a Digital Sales & Service Agent at Flow Automotive Companies
The automotive industry is transforming—and Flow Automotive is leading the charge. Our Customer Relationship Center (CRC) is at the forefront of digital automotive retail, supporting 54 dealerships and 26 brands across North Carolina and Virginia. From our state-of-the-art facility in downtown Winston-Salem, our team handles sales inquiries and service appointment scheduling with the highest level of professionalism and care.
We’re hiring Automotive Customer Service & Sales Agents to connect with customers via phone, email, chat, and text. Whether you're coming from hospitality, retail, tech support, call centers, or another customer-facing field, our comprehensive paid training will set you up for success.
What You'll Do
• Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
• Engage with customers to understand their needs and provide customized vehicle sales or service solutions
• Set high-quality appointments for vehicle purchases or service visits
• Use CRM tools to build customer profiles, provide price quotes, and document interactions
• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
• Meet daily/weekly/monthly performance targets
• Work on-site in our office (not a hybrid or remote position)
Who We're Looking For
• Strong verbal and written communication skills
• A positive, goal-oriented work ethic with a desire to grow earnings through performance
• Comfort navigating CRM systems and digital communication tools
• Ability to think critically and match products or services to customer needs
• Team player with a professional presence and proactive attitude
• High school diploma required; Associate’s or Bachelor’s degree preferred
• No automotive experience required – we train for success!
Why Join Flow Automotive?
• Be part of a company that values innovation, community, and growth
• Join a high-performance team in an industry-leading Business Development Center
• Opportunity for career growth, leadership development, and internal promotions
Compensation & Benefits
- Competitive hourly pay with performance-based bonuses
- Full benefits package, including:
- Medical, dental, vision, and life insurance (with dependent coverage)
- Paid time off paid volunteer hours
- 401(k) retirement plan with company match
- Employee vehicle purchase & service discounts
- Scholarship opportunities for employee children
- On-site fitness center and nurse
- Wellness program and financial wellness tools
Keywords to Help You Find This Job:
Automotive customer service | Business Development Center (BDC) Agent | Call Center Agent | Sales Development Representative | Inbound/Outbound Sales | Online Car Sales | Automotive CRM | Entry-Level Sales | Appointment Setter | Personal Shopper | Customer Support | Digital Concierge | Car Dealership Jobs | Service Scheduler | Remote-Friendly Sales (if applicable) | Hospitality | Military Experience | Winston-Salem Jobs | Triad NC Jobs
Pre-employment drug screening is required.
Flow Automotive Companies is an Equal Opportunity Employer.
We welcome applicants of all backgrounds and experiences to apply.
Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
