What are the responsibilities and job description for the Customer Service Associate position at Flow Control Group?
About Us:
Tri-Phase Automation is a unique distributor with over 29 years of service and innovation in the automation industry. We seek to form relationships to be an extension of our customers’ engineering teams. We are a hi-tech automation distributor that works with manufacturing companies in Wisconsin and Northern Illinois. Tri-Phase provides innovative solutions with the largest breadth of products and services in the Midwest and represents and supports the world’s leading vendors in robotics, vision, PLC’s, and motion control. Our customers rely on us to help reduce risk, costs and provide a variety of value-added services based on our customers’ requirements. Headquarters located in Pewaukee, WI, with additional offices and operations in the Fox Valley and Chicagoland areas.
Position: Customer Service Associate
Duties and Responsibilities:
- Responsible for entering orders, including the placement of vendor purchase orders if necessary.
- Responsible for notifying the customer that their order has been received via an order acknowledgement.
- Responsible for obtaining vendor confirmations and checking those confirmations against our purchase order for accuracy.
- Reviews and monitors each order to ensure timely product delivery.
- Responsible for understanding and managing the RMA process, if required.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming emails and calls from customers and vendors.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Special projects as required.
Qualifications:
- Bachelor’s degree is desired, not required.
- Experience in a customer service setting is a plus.
- Strong communication skills needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE
Tri-Phase Automation and its family of brand companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Tri-Phase Automation is a drug-free workplace.
NO AGENCIES PLEASE
No agencies please. Any unsolicited resumes sent to Tri-Phase Automation from a third party, such as an Agency, including unsolicited resumes sent to Tri-Phase Automation mailing address, fax machine or email address, or directly to Tri-Phase Automation employees will be considered Tri-Phase Automation property. Tri-Phase Automation will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
