What are the responsibilities and job description for the On-Site Applications Engineer position at Flowserve US Inc?
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary
The Application Engineer sees it all—design, manufacturing, installation and operation of our pumps and seals at our customers’ sites in the oil and chemical industries. In this challenging position the Application Engineer (AE) provides real-time technical support to our Lake Charles, LA customer, and provides recommendations for repairs, upgrades, and replacement equipment. The AE is actively engaged, Monday - Friday, in troubleshooting problems and implementing solutions onsite at a nearby customer facility and will attend one monthly meeting at our repair center in Port Arthur, TX.
This role takes place primarily in Lake Charles, LA.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
Responsibilities:
Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals.
Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing.
Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center.
Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc.
Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience.
Implement and administer the mechanical seal standardization and customer specification process.
Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance.
Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
Help conduct technical training as needed for our customers.
Requirements:
BS Mechanical Engineering, or equivalent technical degree required.
Must have a strong customer focus and project a positive corporate image.
Must be a team player, able to problem-solve and work with constructively with customers and co-workers.
Good organizational skills, able to establish priorities and work to specific deadlines.
Excellent verbal and written communication skills.
Computer literate and savvy.
Local travel using personal vehicle, and some overnight travel required.
Some physical activity required (e.g., walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
May be required to meet certain medical and physical requirements to perform duties on customer operating facilities.
Preferred:
Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps.
In-plant operations experience highly desired.
All levels of experience will be considered, including new grads and mid-career.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!
