ACCOUNT MANAGER - VC

Description

Company:                  FLS Connect, LLC

About Company:      www.flsconnect.com

Position Title:            Account Manager

Department:              Client Services, Voter Contact

Reports To:               Senior Strategist

Location:                   Saint Paul, MN or Remote

FLS Connect is a strategic and direct contact communications firm known for its proficiency in voter contact. FLS has been a leader in data management strategy for Republican causes for over 20 years. FLS utilizes a full suite of engagement technology to deliver its data analytics and modeling, fundraising, issue advocacy, and voter communication services. FLS possesses unparalleled experience connecting with voters through text, email, calls, conferencing, and town hall events.

Duties and Responsibilities:

The Account Manager’s primary responsibility is to meet the day-to-day and long-term needs of our clients, and the objectives of our Client Services team as a whole. FLS has three primary client account types: fundraising, political/voter contact, and issue management/issue advocacy.

Our client services team is responsible for developing and implementing total solutions programs for a wide variety of clients. Including, but not limited to, the management of all aspects of the following products and services: outbound and inbound fundraising calling programs, digital/text fundraising programs, constituent and voter contact calling programs, constituent, and voter contact texting programs, town hall connect events, conferencing, cloud-based applications, and data enhancement.

The Account Manager’s role is to manage a portfolio of clients and offer support to our other client services team members as needed. This position will primarily manage political and voter contact clients, products, and services.

As a member of the client services team, the Account Manager will:

• Build new relationships and maintain existing relationships with prospective and current clients
• Ensure the successful delivery of our total solution programs for assigned clients
• Obtain a high level of proficiency in FLS’s internal project management tools
• Plan, execute, analyze, and refine projects and programs
• Manage client invoicing and accounts receivable

Duties include but are not limited to:

• Onboarding of new clients
• Managing and optimizing client budgets
• Researching current events and topics relevant to our clients, drafting appropriate copy, and managing client approval process
• Procuring, processing, and analyzing data
• Managing audio recording sessions, message editing, and approval process
• Monitoring projects and performance and taking action to ensure quality and optimal results
  • Including KPI oversight and management, troubleshooting/issue resolution, program scheduling
• Preparing and distributing client reports and providing program feedback
• Maintaining and expanding client relationships through the delivery of high-quality work
• Researching and developing new fundraising, digital, and text techniques and other strategic communication methods to improve and expand our products and services
• Developing, distributing, and tracking sales proposals and materials alongside the sales team
• Proofreading reports, scripts, mail pieces, proposals, sales documents, etc.
• Providing support and coverage as needed for our in-house mail production team, administrative team, and help desk support for our cloud-based applications
  • Including mail production support, quality assurance coverage, data verification, administrative duties, and help desk chat and email support

Qualifications

Preferred Characteristics, Qualifications & Experience:

• Bachelor’s degree or equivalent work experience
• Interest and experience in the following:
  • politics, public or government affairs, survey/polling, digital marketing, direct marketing, brand management
• Experience in project management, client accounts, or customer service
• Demonstrated ability to exercise self-discipline and work autonomously – extremely organized and effectively multi-task in a fast-paced, timeline-driven work environment. Possess the ability to keep projects on schedule, prioritize tasks, and manage time independently.

• Detail oriented
• Action oriented and driven
• Customer-focused
• Demonstrated ability to act with a sense of urgency while maintaining a high-quality product.
• Committed to continuous improvement in process, work systems, and efficiency
• Critical thinker
• Possess the ability to overcome obstacles with applied professionalism and through the development of creative solutions.
• Team player with a strong work ethic
• Demonstrated ability to provide high-quality written materials
• Unquestioned integrity/character
• Strong mathematic skills
• Proficient in MS Office – Excel and Word

Salary : $55,000 - $65,000