What are the responsibilities and job description for the Customer Success Manager position at Fluke?
We are looking for a skilled professional who will ensure their customers’ success with eMaint
computerized maintenance management software (CMMS). eMaint is a SaaS product offered within
Fluke Reliability Solutions’ (FRS) family of products. Our services and products are successful in part
because they are extremely effective but also because of our commitment to providing an exceptional
customer experience. The successful candidate in this role will be enthusiastic about engaging
customers to provide proactive strategic guidance and expand FRS’ business and product offering with
customers.
The FRS work environment is agile, where there are daily standups and constant communication within
each self-managed cross-functional team. The ability to communicate effectively with the Professional
Services Team and Helpdesk Support team and all other department leads is key to the success of the
role.
Responsibilities :
Minimum of 5 years of related experience highly desired
Proven interpersonal management skills and exceptional business acumen required.
B.A. or B.S. degree or equivalent experience highly desired
Comprehensive understanding of pipeline revenue forecasted revenue, and sales cycle revenue
management with the ability to meet deadlines highly desired.
Proven ability to drive continuous value of products is preferred.
Customer Success knowledge/industry best practices.
Strong problem solving abilities
Previous SaaS experience is a plus.
Experience upselling to existing customers is a plus.
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools
and software. We are a dynamic market leader with sound financial health. The Fluke brand has a
reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned
subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered
in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customerdriven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business
System. Working at Fluke gives you access to a robust career development process and challenging,
“stretch” opportunities. "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
computerized maintenance management software (CMMS). eMaint is a SaaS product offered within
Fluke Reliability Solutions’ (FRS) family of products. Our services and products are successful in part
because they are extremely effective but also because of our commitment to providing an exceptional
customer experience. The successful candidate in this role will be enthusiastic about engaging
customers to provide proactive strategic guidance and expand FRS’ business and product offering with
customers.
The FRS work environment is agile, where there are daily standups and constant communication within
each self-managed cross-functional team. The ability to communicate effectively with the Professional
Services Team and Helpdesk Support team and all other department leads is key to the success of the
role.
Responsibilities :
- Manage a portfolio of top-level "can't lose" clients
- Establish a trusted advisor relationship that works to ensure we
- Maintain high customer satisfaction ratings, per company standards.
- Prioritize and drive resolution on escalated customer issues – You are the Quarterback.
- Own overall relationship with assigned clients, which include Increasing adoption, ensuring
- In-depth understanding of our clients’ business needs/goals allowing you to identify and
- Recommend appropriate service and pricing structure and generate proposals and contracts.
- Develop success plans for customers that outline their critical success and
- Work successfully with all levels of the organization internally and partners externally.
- Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and
- Lead Executive Business Reviews for top accounts.
- Facilitate on-site client engagements on an as needed basis.
Minimum of 5 years of related experience highly desired
Proven interpersonal management skills and exceptional business acumen required.
B.A. or B.S. degree or equivalent experience highly desired
Comprehensive understanding of pipeline revenue forecasted revenue, and sales cycle revenue
management with the ability to meet deadlines highly desired.
Proven ability to drive continuous value of products is preferred.
Customer Success knowledge/industry best practices.
Strong problem solving abilities
Previous SaaS experience is a plus.
Experience upselling to existing customers is a plus.
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools
and software. We are a dynamic market leader with sound financial health. The Fluke brand has a
reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned
subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered
in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customerdriven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business
System. Working at Fluke gives you access to a robust career development process and challenging,
“stretch” opportunities. "The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
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