Intake Specialist - Part-Time

Part-time, weekend shifts

POSITION SUMMARY

This position, under the direction of the Director of Admissions, is responsible for all aspects of the admissions process in accordance with facility policies and procedures and regulatory entities.

QUALIFICATIONS

Diploma or GED required. College degree, or an equivalent in experience and education in Social Work, Psychology, or Nursing is desirable. Must be highly customer service oriented and competent with computers and other office equipment.

PERFORMANCE EXPECTATIONS

• Process all necessary documents and information on all new patients in a timely manner and in accordance with established protocols, including inputting information into the EMR system.
• Obtain all pertinent clinical information (including but not limited to: demographics and insurance information, clinical intake assessment information or other information as directed) on incoming patients by interviewing patients (or their families) in a courteous and efficient manner.
• Answer and screen all inquiry calls, emails, text messages, chats, or treatment applications. Follows up on inquiries to schedule potential admissions.
• Verify insurance benefits and document all conversations with insurance companies making sure to relay this information to the potential patient in a timely manner.
• Collect accurate clinical data to facilitate admissions process both over the phone and during face to face interactions. Ensures that admission forms and EMR information is signed correctly and documented properly.
• Regularly communicate with other team members and interface in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide for resolution .
• Respect the dignity and confidentiality of all patients.
• Receive patients, family members and other guests in a professional and courteous manner.
• Perform drug screens and other Admissions tests in a respectful and professional manner and properly record the results in the EMR.
• Perform the initial pre-authorization for prospective patients with the insurance company, when necessary, in a timely manner.
  
• Involve appropriate clinical staff as necessary during the admissions process to include the Admissions Director, Clinical Director, or Director of Nursing.
  
• Perform other job duties as assigned by the Director of Admissions.
  

ADDITIONAL RESPONSIBILITIES

• Accept responsibility for professional growth and development of self.
• Adhere to facility and departmental policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance and punctuality.
• Support facility wide performance improvement goals and objectives.
• Maintain confidentiality of employees and patients.