What are the responsibilities and job description for the Program Assistant III position at Fond du Lac County, WI?
Description
Under the general supervision of the ADRC Supervisor, answers telephones to schedule transportation for the Handi-Van, Escort Services, and Mobile Meals. Works with a collaborative team to assist in day to day operations for transportation and nutrition programs. Ensures drivers have sufficient monies on hand for services as well as counts and records fares collected. Arranges and records driver schedules. Assists with walk-in consumers coming into the unit. Daily SAMS data entry for record keeping and statistical data preparation.
Examples of Duties
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned as best practice or requirements change.
- Answers all phone calls and walk-in consumers specific
- Assists in the scheduling of transportation and nutrition programs.
- Ensures drivers have sufficient change for fares. Assists with collection of fares and prepares daily depository statements.
- Prepares and organizes van driver’s schedules by determining the number of riders and route. Categories rides according to ride type and purpose.
- Completes daily and monthly statistical data collection as well as daily SAMS data entry.
- Assists clients and volunteers for aging programs as necessary.
- Other duties or projects as assigned.
Typical Qualifications
Fond du Lac County Requirements:
Desirable Knowledge:
Desirable Abilities:
Training, Experience, and Other Requirements:
- High school graduation and 1 year of general office experience.
- Demonstrated ability to exercise sound judgment and discretion in applying and interpreting programs and procedures.
- Competent Computer Skills and computer experience.
- A demonstrated ability to empathize with agency clients.
- Must possess a valid driver’s license
- Unlimited access to a personal vehicle
- Auto insurance consistent with the Fond du Lac County fleet policy
- Willingness to utilize personal vehicle as necessary to perform job duties and responsibilities.
Desirable Knowledge:
- Sensitivity to social problems, such as family disorganization, discrimination, disability, poverty, unemployment, etc. and the impact on the families.
- Responsible, reliable, flexible, stable individual with a basic understanding of human dynamics.
- The role and function of a county social service agency.
- Demonstrated proficiency in verbal and written communications.
- Demonstrated ability to manage financial accounts including necessary mathematical skills.
Desirable Abilities:
- No physical limitation that would impair mobility or restrict ability to lift and carry 50 pounds.
- Ability and willingness to work flexible hours as needed, which may include early morning, evening, night and weekend hours.
- Ability to establish and maintain effective working relationships with community agencies.
- Ability to perform duties following verbal or written instructions.
- Ability to understand and comply with confidentiality requirements.
- An ability and enthusiastic willingness to work closely with people from diverse backgrounds and value systems in a supportive, non-judgmental manner.
- A demonstrated ability to empathize with agency clients.
- Ability to maintain accurate, complete and timely records.
- Ability to develop, within six months, a working knowledge of human growth and development and a basic understanding of social problems.
- Ability to work as a collaborative team member.
- Ability to provide emotional support in all types of stressful situations through listening and directing.
- Ability to encourage clients to engage in services and programming.
- Ability to provide transportation.
- Ability to connect clients with community resources as needed.
- Ability to be independent and autonomous decision makers.
- Ability to assist participant in manner which maintains a high degree of client morale and satisfaction Ability to function consistently, effectively in an objective and rational manner.
- Ability to communicate effectively in both oral and written form with clients, families, colleagues, providers, supervisors, etc.
- Ability to confront and resolve constructively.
- Ability to accept and process all types of feedback.
- Ability to keep others informed as to case progress.
- Ability to focus on continuously developing their program knowledge, skills, and abilities.
- Ability to process feedback from others.
- Ability to identify training needs, participate in training and incorporate new concepts into job assignments.
- Ability to learn new ways of improving efficiency and effectiveness.
- Ability to perform an objective self-appraisal and self-review of all aspects of practice.
- Ability to consistently meet state laws, program rules, standards, and agency policies and procedures.
- Ability to accept and follow direction.
- Ability to maintain a flexible schedule as needed for programming.
- Ability to prioritize.
- Ability to process work efficiently and in a timely manner.
Training, Experience, and Other Requirements:
- High school graduation and 1 year of general office experience.
In evaluating candidates for this position, the County may consider a combination of education, training and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.