What are the responsibilities and job description for the Operations Account Executive position at Fooda?
Who We Are
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 US cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500 restaurants, we feed hungry people at work through a platform of innovative food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview
As an Operations Account Executive you will play a crucial role in helping manage daily operations for the Atlanta market. Your “North Star” is ensuring that we provide a consistently first-rate lunch experience for our clients and their employees. You will work closely with the Operations Manager to on-board and train new restaurants, handle inbound requests from clients, and provide on-site support.
What You’ll Be Doing
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 US cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500 restaurants, we feed hungry people at work through a platform of innovative food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview
As an Operations Account Executive you will play a crucial role in helping manage daily operations for the Atlanta market. Your “North Star” is ensuring that we provide a consistently first-rate lunch experience for our clients and their employees. You will work closely with the Operations Manager to on-board and train new restaurants, handle inbound requests from clients, and provide on-site support.
What You’ll Be Doing
- Assist in managing daily operations of the Atlanta market.
- Train, launch, and conduct performance follow-ups with restaurants for our Delivery and Popup platforms, cultivating an exceptional local restaurant network.
- Serve as the point of contact for clients and restaurants, including day-of communication, recurring meetings, and general support.
- Support client launches by coordinating on-site logistics and ensuring all operational aspects run smoothly.
- Conduct on-site audits to ensure restaurant compliance and assess customer experience.
- Accurately input and validate data to maintain accuracy across Fooda systems.
- Collaborate with other members of the Operations team to achieve an excellent service experience for our clients, day in and day out.
- You have at least four years’ experience in a professional work setting
- You love process, work fast, and care about the details
- You are very organized and detail oriented. Type-A personality is a plus!
- You are savvy with technology and will be comfortable in a fast-paced startup
- You are optimistic in the face of problems and know that you’re capable of finding solutions
- You have a natural hospitality mindset - warm, responsive, and focused on creating positive experiences for clients, customers, and restaurant partners.
- You have strong communication skills and are comfortable giving direction.
- You can lift and carry up to 40 lbs. and stand for up to two hours
- Competitive market salary and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Monthly cell phone stipend
- Company issued laptop
- Daily subsidized lunch program (ours!)
- A fulfilling, challenging adventure of a work experience
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