What are the responsibilities and job description for the Program Supervisor position at Fooda?
Who We Are
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 3,500 restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview
The Program Supervisor is the onsite leader responsible for delivering a consistent, hospitality-driven Fooda experience at a client location. As the primary point of contact for clients, consumers, and vendors, this role ensures that daily service runs smoothly, issues are resolved quickly, and the overall experience reflects Fooda’s standards of quality and care.
This role also plays an important role in shaping the restaurant network that serves your location—building strong relationships, communicating expectations, and ensuring partners are set up for success. Operating with a high degree of autonomy, this role blends hospitality, operational judgment, and client care, and is key to maintaining overall satisfaction and trust in Fooda’s service.
This role reports to the Sr. Strategic Account Manager.
What You Will Be Doing
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
Powered by technology and a network of 3,500 restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview
The Program Supervisor is the onsite leader responsible for delivering a consistent, hospitality-driven Fooda experience at a client location. As the primary point of contact for clients, consumers, and vendors, this role ensures that daily service runs smoothly, issues are resolved quickly, and the overall experience reflects Fooda’s standards of quality and care.
This role also plays an important role in shaping the restaurant network that serves your location—building strong relationships, communicating expectations, and ensuring partners are set up for success. Operating with a high degree of autonomy, this role blends hospitality, operational judgment, and client care, and is key to maintaining overall satisfaction and trust in Fooda’s service.
This role reports to the Sr. Strategic Account Manager.
What You Will Be Doing
- Lead the day-to-day onsite experience, ensuring Fooda’s programs run smoothly, on time, and with a hospitality-first mindset.
- Serve as the primary onsite contact for the client and their employees, building trust through consistency, communication, and quick problem solving.
- Provide onsite guidance and support to staff or coordinators when needed, helping everyone stay aligned and prepared for service.
- Partner with restaurant teams to ensure they’re set up for success each day—communicating expectations, supporting setup, and addressing issues as they arise.
- Keep a close pulse on the customer experience, noticing trends, resolving concerns, and escalating when appropriate to the Sr Strategic Account Manager.
- Maintain the operational details that keep service running well—menus, point-of-sale updates, signage, daily flow, and overall presentation.
- Influence the restaurant network supporting your location by sharing feedback, reinforcing standards, and helping ensure strong vendor performance.
- You’re naturally hospitality-driven and enjoy creating a warm, smooth experience for clients and customers.
- You’re a steady, reliable onsite presence who takes ownership and operates confidently with a high degree of autonomy.
- You communicate clearly and professionally—whether you’re working with clients, staff, or restaurant partners.
- You’re calm under pressure and think quickly when plans shift, viewing challenges as opportunities to problem-solve.
- You’re organized, detail-oriented, and committed to keeping day-to-day operations running at a high standard.
- You’re comfortable offering direction and support onsite without being a formal people manager.
- You have experience in hospitality, food service, catering, or operations, and enjoy being the person who “keeps everything moving.”
- Competitive base salary, bonus plan, and stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company-issued laptop
- Daily subsidized lunch program (ours!)