Installation & Staging Analyst

FoodTec Solutions Inc.

Position: Staging/Installation Analyst

Reporting to: Director of Installation

Location: Needham, MA

Job Type: Full-Time

Travel: Minimal

About The Company

FoodTec Solutions Inc is a premier point-of-sale solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting.

Headquartered in Needham, MA, FoodTec Solutions offers a competitive compensation package that includes: Medical Insurance; Dental Insurance; 401(K); Profit Sharing; Paid Vacation/Holidays; Short Term Disability; Tuition Reimbursement.

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and send us your resume and salary requirements for consideration. We are not accepting employment agency referrals for this position.

Position Summary

The Staging Analyst has two primary functions at FoodTec Solutions.  First is the responsibility for preparing & testing hardware and implementing computer hardware and accessories before they are shipped to customers.  Secondly, the Staging Analyst will also coordinate remote installation appointments with customers to ensure that all shipped hardware is installed and properly implemented at the customer’s site.   

When preparing new hardware, the Staging Analyst must follow all company standards and ensure that all hardware passes multiple quality assurance checks.  The Analyst will be required to work with small hand tools and be familiar with internal computer components and safe handling practices.  When scheduling customer appointments, the Analyst must be able to efficiently guide customers through the installation process and complete all steps on the implementation checklist. 

The Staging Analyst must understand the Windows environment, networking and have a critical eye for testing equipment and hardware.  The ideal candidate with thrive in a fast-paced environment and demonstrate an ability to self-organize and complete critical tasks on necessary deadlines.

Primary Duties

• Complete assigned casework under scheduled deadlines and time expectations
• Prepare, test and package computer hardware and various accessories
• Process Return Merchandise requests
• Meticulous focus on detail, including the ability to document and log serial numbers and hardware completion times
• Troubleshoot technical issues that arise during hardware and accessory configuration
• Ability to explain technical details to customers as needed, both orally and in written communication
• Special Projects as assigned by the Director of Installation from time to time

Performance Measures:

• Complete tasks by the scheduled deadlines
• Complete tasks within the budgeted time
• Effective use of available to time to complete activities
• Customer satisfaction measured by client surveys

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills
• Strong analytical, problem solving, and risk assessment skills
• Superior planning and project management expertise
• Comprehensive multi-tasking skills
• “Roll up your sleeve” attitude to getting tasks accomplished
• Must be able to lift up to 25lbs