What are the responsibilities and job description for the Member Services Representative position at Forest Area Federal Credit Union?
This position will be both in the Lake City and Manton Branch locations must be willing to travel between the 2 locations weekly
The Core Values of Forest Area Federal Credit Union are:
Respect
Integrity
Empowerment
Passion
Innovation
With the foundation of our values in-place, we confidently articulate our Mission:
“Strengthening Our Communities; Investing In Your Success”
Position Purpose
Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Job Functions
Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
Assist with mail or email transactions, when available.
Maintain an up‐to‐date comprehensive knowledge on all credit union products and services that are handled or promoted by MSR’s. Maintain an up‐to‐date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
Promote, explain, and cross‐sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on‐line banking, cashier’s checks, and money orders.
Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.
Process cash advances from credit cards, unemployment compensation, tax returns, and other sources.
Place hold on accounts for uncollected funds.
Salary : $15 - $0