What are the responsibilities and job description for the Member Services Representative position at Forest Area Federal Credit Union?
Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.
The Core Values of Forest Area Federal Credit Union are:
Respect, Integrity, Empowerment, Passion, Innovation
With the foundation of our values in-place, we confidently articulate our
Mission:
“Strengthening Our Communities; Investing In Your Success”
Position Purpose
Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Performance Measurements
Provide friendly, professional, personal, and confidential service to all members and associates.
Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
Maintain a dependable record of attendance and timeliness.
Maintain a professional work environment and businesslike appearance.
Benefits
Health Insurance/Dental paid 100% for you by employer
401K- FAFCU gifts 7% after 1 year of service
Short Term/Long Term Disability Insurance
Life Insurance for you, spouse and dependents