What are the responsibilities and job description for the Payment Solutions Specialist position at Forest Area Federal Credit Union?
Are you passionate about the job that you do? Can you be an inspirational leader with the ability to engage and inspire teams effectively? Do you have experience in the industry and are ready to jumpstart your career? Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our team at Forest Area Federal Credit Union as a Payment Solutions Specialist!
We're on the lookout for a Payment Solutions Specialist to join our growing team. Here's your chance to bring creativity, Passion, and inspiration to the table and contribute to the future success of our Credit Union.
Why Forest Area FCU?
Role:
Payment Solutions Specialist is responsible for providing expert support and guidance to members regarding payment processing systems, including credit and debit card services, electronic transfers, bill pay, mobile payment solutions, and other related payment products. This position plays a key role in ensuring the seamless operation of payment systems, resolving member inquiries, and offering tailored solutions to help members manage their finances efficiently and securely. The Payment Solutions Specialist will also work closely with internal teams to promote, troubleshoot, and educate members on the latest payment technologies
Essential Functions & Responsibilities:
Assist members with inquiries related to payment processing systems, credit and debit cards including making and maintaining of cards, ACH transfers, direct deposit, Stop payments, foreign checks, remote deposit processing, mobile payments, and Shared Branching.
Troubleshoot and resolve payment-related issues, including transaction disputes, payment processing errors, declined transactions, and system outages.
Provide support for card activations, account holds, lost or stolen card reporting, and card replacement processes.
Investigate and resolve payment-related disputes and inquiries, including addressing transaction errors, chargebacks, and fraud concerns.
Collaborate with the fraud prevention team to ensure prompt resolution of suspicious activity and mitigate potential risks to members' accounts.
Monitor payment systems to ensure they are functioning properly and escalate issues to the appropriate internal teams when necessary.
Monitor and report on payment system performance, identifying trends or recurring issues that may require process improvements or additional member education.
Process daily ACH transactions, credit card settlements, and ATM & debit card settlements.
Maintain FED Line by wiring money to/from Federal Reserve, verifying outgoing wires, daily roll-over, and reconciling Federal Reserve Account. Wire money for purchase of mortgages.
Assisting team members with ITM/ATM Balancing
Uphold the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA) and Anti Money Laundering (AML) policies and procedures. Complete annual BSA, AML and other job-related training requirements as established by the credit union and within deadlines.
Serve as a subject matter expert for other credit union departments in payment-related matters, including offering guidance and training as needed.
We're on the lookout for a Payment Solutions Specialist to join our growing team. Here's your chance to bring creativity, Passion, and inspiration to the table and contribute to the future success of our Credit Union.
Why Forest Area FCU?
- Thriving, community-centric environment.
- Opportunities for professional growth and development.
- Be a part of a team dedicated to making a positive impact.
- Excellent benefits package
Role:
Payment Solutions Specialist is responsible for providing expert support and guidance to members regarding payment processing systems, including credit and debit card services, electronic transfers, bill pay, mobile payment solutions, and other related payment products. This position plays a key role in ensuring the seamless operation of payment systems, resolving member inquiries, and offering tailored solutions to help members manage their finances efficiently and securely. The Payment Solutions Specialist will also work closely with internal teams to promote, troubleshoot, and educate members on the latest payment technologies
Essential Functions & Responsibilities:
Assist members with inquiries related to payment processing systems, credit and debit cards including making and maintaining of cards, ACH transfers, direct deposit, Stop payments, foreign checks, remote deposit processing, mobile payments, and Shared Branching.
Troubleshoot and resolve payment-related issues, including transaction disputes, payment processing errors, declined transactions, and system outages.
Provide support for card activations, account holds, lost or stolen card reporting, and card replacement processes.
Investigate and resolve payment-related disputes and inquiries, including addressing transaction errors, chargebacks, and fraud concerns.
Collaborate with the fraud prevention team to ensure prompt resolution of suspicious activity and mitigate potential risks to members' accounts.
Monitor payment systems to ensure they are functioning properly and escalate issues to the appropriate internal teams when necessary.
Monitor and report on payment system performance, identifying trends or recurring issues that may require process improvements or additional member education.
Process daily ACH transactions, credit card settlements, and ATM & debit card settlements.
Maintain FED Line by wiring money to/from Federal Reserve, verifying outgoing wires, daily roll-over, and reconciling Federal Reserve Account. Wire money for purchase of mortgages.
Assisting team members with ITM/ATM Balancing
Uphold the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA) and Anti Money Laundering (AML) policies and procedures. Complete annual BSA, AML and other job-related training requirements as established by the credit union and within deadlines.
Serve as a subject matter expert for other credit union departments in payment-related matters, including offering guidance and training as needed.