What are the responsibilities and job description for the Office Coordinator position at Forest Highlands Highlands Association?
Description
Forest Highlands Golf Club is hiring for a newly created Office Coordinator position within our Recreation Department. Within this position you will act as point of contact for the Forest Highlands members, as well to the employees and management of the Recreation Department. This position is ultimately responsible for the administrative support to the Recreation Department in booking services and program registrations for members and hadling all facets of scheduling for employees within the department. Some of the functions are (not all inclusive):
• Customer Service – Greet customers, assess their needs and explain services, processes and guidelines as related to Recreation Department Operations. Reply to all member/customer inquiries via telephone and email. Ensure all correspondence is created (typed), reviewed and sent accordingly. Use tact, discretion, and good judgement in handling sensitive and confidential information.
• Clerical – Manage maintenance and ordering of office equipment and supplies. Disperse incoming mail to correct recipients throughout the office. Develop various communication documents using Google Drive, When to Work and Microsoft products as requested. Perform administrative tasks such as filing, photocopying, collating and scanning documents.
• Concierge services coordination - Coordinate the schedule and documentation for services being performed for members while updating and creating staffing to fill the services being provided. Reviews, data enters and ensures that charges for all services rendered are being accounted for within the Jonas system.
• Other duties as assigned.
Requirements
Minimum Requirements:
• Associates Degree and/or 2 years’ experience in administrative or customer service position
• Exceptional written and oral communication skills
• Excellent Typing skills
• Must be proficient with Microsoft Word, Outlook, Excel and PowerPoint.
• Working knowledge of Outlook and Google Drive systems.
• Ability to learn other software systems ie; When to Work and Jonas Encore.
• Exceptional professional demeanor with skills in face-to-face and telephone interaction techniques.
• Proven ability to execute multiple projects simultaneously and apply relevant interdepartmental information.
• Self-motivated, great customer service skills, energetic learner with a good sense of humor.
• Excellent interpersonal, organizational and time management skills.
• Flexibility in working schedule to include evenings, weekends and holidays as needed.
• Proven attention to detail.
• Ability to learn and use new software.
• Prior knowledge of Golf Club operations a plus.
• Prior experience working productively in a team oriented environment.
Physical Demands and Work Environment:
• Position is in a shared office environment in a golf/country club in a private residential community.
• Must be able to work in a busy office environment with multiple co-workers in an open office space.
• Flexibility in schedule.
• Ability to lift up to 25lbs regularly; up to 50lbs occasionally and to lift overhead and push/pull.
• Must be able to frequently walk, sit, stand, bend, use hands to finger, handle, or feel; and talk or hear, stoop kneel, crouch, adjust vision accordingly (close, distance, peripheral, and depth perception)
• Continuous ability to talk and hear in a loud office environment.
• Specific vision abilities required by this job include close vision.
Equipment Used: Copier, facsimile, telephone, keyboard, monitors, mouse, laminator, printer, binding machine, paper cutter, shredder, golf cart, company vehicles.
This position pays $14.00 per hour.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other