What are the responsibilities and job description for the Solutions Engineer position at Forethought?
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought's AI agents resolve billions of monthly support issues. The company has raised $115M in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
We are tackling a $30B market opportunity, and we're assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you'll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform. We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers!
What You'll Be Doing (Responsibilities):
We are tackling a $30B market opportunity, and we're assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you'll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform. We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers!
What You'll Be Doing (Responsibilities):
- Serve as a technical lead between clients, account executives and our internal team.
- Lead scoping sessions with clients to collect, analyze, clarify, and document business requirements, translating this in to solution proposals for the Forethought AI platform
- Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
- Build and deliver customized demos to clients, from practical users to executive demonstrations
- Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs
- Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought
- Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
- Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
- Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer
- 3 years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role.
- Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team.
- Hands-on experience with web technologies, such as HTML, JavaScript
- Experienced in working with APIs
- Familiarity with AI. Machine Learning and/or NLP concepts and use cases
- Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment
- Excellent communication skills, able to explain complex technical concepts to non-technical audiences
- Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.