Guest Services Specialist

The Client Relations Supervisor is responsible for overseeing day-to-day client engagement, meeting support, and hospitality operations within a professional corporate environment. This role works closely with Executive Concierges, Space Management teams, Executive Assistants, and internal service partners to ensure high-level meetings, events, and client interactions are executed flawlessly.

The Supervisor serves as a primary point of contact for clients, proactively managing logistics, capturing service data, and ensuring a consistently high standard of service delivery. This position requires strong communication skills, operational oversight, and the ability to lead by example in a fast-paced, client-facing environment.

Shift: 7:00am-4:00pm

Pay Range: $22-$25

Essential Job Functions

Client & Meeting Management

• Manage and confirm multiple large meeting rooms on a daily basis, including client walk-throughs to confirm logistics and expectations.
• Coordinate catering, meeting setup, and service execution in partnership with Executive Assistants and centralized Space Management teams.
• Conduct daily client check-ins prior to meetings and events to ensure all needs are met.
• Verify room occupancy and reclaim unused meeting space as appropriate.

Client Relations & Reporting

• Capture, document, and report customer interactions and service data related to meetings and events.
• Collect and coordinate information related to IT, Facilities, Meeting Support, and Catering needs.
• Issue Special Event Forms (SEFs) detailing event logistics and staffing requirements.
• Participate in weekly event meetings, providing accurate and timely updates to staff.
• Generate and maintain reports, including:
• Daily setup worksheet reports
• Weekly event sheets
• Weekly and monthly room usage reports

Operational Oversight & Compliance

• Ensure adherence to company and client policies, procedures, and safety regulations.
• Serve as a supervisory presence on the floor, supporting service execution and resolving client issues as they arise.
• Assist with training initiatives and onboarding support for hospitality staff.

Training Responsibilities

• Participate in and support ongoing training initiatives.
• Complete required training hours, classes, and certifications as applicable.
• Reinforce service standards and best practices with team members.

Position Requirements & Experience

• 2–3 years of experience in a service-driven environment such as hospitality, hotel/restaurant operations, or event planning preferred.
• Strong technical proficiency, including Microsoft Office Suite (Excel, Outlook Calendar), Google Docs, and audio/visual equipment.
• Ability to stand and remain active for extended periods.
• Proven ability to work effectively in a fast-paced, high-energy environment.
• Strong listening skills with a professional, client-facing demeanor.
• Ability to confidently interact with clients at all professional levels.
• Consistently maintain a polished, professional appearance.

Core Competencies

• Client-first mentality
• Strong attention to detail and accuracy
• Ability to multitask and adapt to changing priorities
• Sound decision-making within scope of responsibility
• Ability to meet deadlines and perform under pressure
• Excellent verbal and written communication skills
• Active listening with the ability to anticipate spoken and unspoken needs
• Strong technology aptitude
• Flexibility, adaptability, and prioritization skills

Physical Requirements

This role requires frequent standing, walking, sitting, speaking, hearing, and fine motor movement. Occasional bending, pushing/pulling, reaching above shoulder level, and lifting up to 25 lbs. may be required. No climbing, kneeling, or operating motorized equipment is required.

Required Skills

• Strong data entry skills
• Advanced Microsoft Excel proficiency
• Strong Microsoft Outlook calendar management
• Training provided for internal systems and processes

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.