Director of Residential Services

Role and Responsibilities

Responsible for the overall operation of the shelter and supervision of staff.

• Be professional and abide by the agency's core values: Service, Passion, Integrity, Respect, Innovation, and Teamwork.
• Oversee a 56-bed residential shelter for fleeing victims of domestic violence and/or sexual assault, ensuring a safe and secure environment.
• Reinforce and maintain a positive, trauma-informed, client-centered culture using positive reinforcement and a rules-reduction model.
• Research and implement best practices and innovative service delivery models while ensuring proper data collection and reporting.
• Manage resident program staff directly or indirectly; oversee the maintenance of the shelter, including grounds and structure.
• Coach and guide direct reports to ensure goal-directed assistance for clients in addressing their physical, financial, social, and psychological needs. Monitor progress toward goals and average length of stay in the shelter.
• Coach and guide staff to ensure that cooperative living guidelines are correctly followed, and proper procedures are followed.
• Ensure proper training, supervision, accountability, empowerment, and evaluation of shelter staff.
• Provide the final decision for client exit appeals, ensuring that proper protocol was followed.
• Review client surveys and propose program improvements as part of the continuous quality improvement team.
• Lead weekly shelter Traction meetings and other meetings, as necessary. Attend weekly Programs Traction leadership meetings.
• Review and update shelter policies and procedures in coordination with the Chief Programs Officer and the Chief Executive Officer.
• Ensure compliance with the Texas Health and Human Services Commission’s family violence service provider requirements, the Texas Office of the Attorney General’s minimum sexual assault program requirement, and other grants.
• Provide budgeting information on shelter programs and ensure adherence to the current year’s budget.

Qualifications and Education Requirements

• Bachelor’s degree in a social service-related field; Master’s degree preferred.
• 7 years of experience working with clients in a related shelter environment (including shelter management) required.
• Strong organizational and communication skills.
• Lead in a team-oriented environment.
• Possess a strong sense of accountability.
• Have a valid Texas Driver’s License and carry auto liability insurance as required by the State of Texas
• Satisfactory completion of criminal background checks and drug screening.

Preferred Skills and Competencies

• An enthusiastic personality is a MUST! It is a rewarding job that requires a great deal of optimism.
• Previous experience working with individuals dealing with trauma (preferably domestic or sexual violence) is a plus.
• Demonstrates leadership, communication, and problem-solving skills in a manner that encourages and empowers clients and staff to seek remedies for positive change.
• Displays original thinking and creativity by meeting challenges with resourcefulness, generating suggestions for improving work, and developing innovative approaches and ideas.
• Shows tenacity and thoroughness and is not easily frazzled, especially during crises.
• Works with clients and staff respectfully and nonjudgmentally while employing a victim-centered, strengths-based, and trauma-informed perspective.
• Respects client and staff confidentiality and autonomy.
• Prioritizes/plans work activities using time efficiently and plans for additional resource needs. Sets goals and objectives and develops realistic action plans.
• Deadlines/solutions oriented with the ability to handle multiple competing priorities and responsibilities.
• Speaks clearly and persuasively, listens, asks for clarification, responds well to questions, and participates in meetings.
• Writes accurately, respectfully, and informatively.
• Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to non-traditional hours of work when necessary to reach goals.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person

Salary : $75,000