Department Associate Advanced - Lab

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties and we are seeking a Department Associate Advanced to join our Laboratory team.

Shift:
Part time
32 hours per bi-weekly pay period

Fort HealthCare is proud to be named a 14-time award winner of the Milwaukee Journal Sentinel Top Workplace award for Southeastern Wisconsin, a 5-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values.

In addition, Fort HealthCare is proud to be awarded the inaugural 2024 Wisconsin Hospital Association (WHA) Hospital Mentorship and Quality Champion Award. The Hospital Mentorship and Quality Champion award recognizes a hospital for demonstrating mentoring relationships and engagement through active participation, collaboration and the sharing of tools and resources with other hospitals.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Lab Department Associate Advanced is responsible for performing general office functions including receptionist duties, answering the phone, registering, and scheduling appointments and other clerical support for the department staff. The Lab Department Associate Advanced is additionally responsible for advanced management of insurance, benefits, eligibility, and authorization for the department's patients. In addition, the Lab Department Associate Advanced provides other office support for the department and department leadership and serves as a subject matter expert of insurance processes.

Responsibilities of these positions include:

• Accurately registers patients, verifying all required information, including orders to be completed for provider(s).
• Ensures proper orders are received and activated/scanned for all patients. Communicates with outside provider offices and hospitals to obtain supporting documentation and protocols as needed.
• Completes order entry and validation across multiple order entry methods, utilizing multiple reference tools to identify requirements.
• Verifies patient current insurance information. Completes insurance eligibility, co-pays, limitations, and authorization requirements. Manages insurance (re)authorization as appropriate.
• Communicates and documents necessary information appropriately with patients, families, providers, and interdisciplinary team members.
• Coordinates maintains, and revises staff and/or patient schedules, including future appointments.
• Facilitates pathological and miscellaneous billing, results & reporting across the hospital. Investigates errors, adjusts accounts as warranted and ensures coding is accurate. Reconciles outstanding reports and faxes lab reports as required.
• Monitor, maintain and order clerical supplies, food supplies, patient chargeables, medical supplies and supports used for patient care.
• Coordinates specimen transportation. Ensures specimens received meet the minimum identity requirements. Knowledgeable of current specimen requirements and turnaround requirements.
• Assist with data collection and compilation as requested by leadership.
• Acquires interpreter services as required.
• Maintains office equipment.
• Initiates/responds to Emergency Conditions/Staff Response as appropriate.
• Sets expectations to needs and turnaround to patient, including No Orders, clarification, mitigate wait times, patients when recollection is necessary.

Requirements for this position include:

• High School Diploma or GED required
• Associates degree preferred (medical office or office management)
• Must have an appreciation and desire to provide excellent customer service, excellent verbal and written communication skills, proficient keyboarding skills, basic math skills, and familiarity with medical terminology. Must be able to read, write, speak, and understand English. Ability to prioritize work and effectively manage time and work well under pressure
• Electronic scheduling and registration experience and proficiency in Microsoft Word and Microsoft Excel preferred

Benefits:

• Competitive pay
• Competitive shift differentials (2,3, and weekends)
• 401(k) with employer match
• Generous PTO Plan
• Daycare
• Dental insurance
• Disability insurance
• Flexible Spending
• Health Insurance
• Comprehensive Wellness Plan
• Life Insurance
• Pharmacy Discount
• Tuition Assistance
• Vision and Dental Insurance
• Employee Assistance Program
• Free Parking

Qualifications

Skills

Required 1-2 years medical office experience

Education

Required High School

Preferred

Licenses & Certifications

Required BLS Heart Saver CPR