ENTERPRISE:            WE-KO-PA CASINO RESORT   

JOB TITLE:                       RESORT HOUSEKEEPING SUPERVISOR

DEPARTMENT NAME:     EVS/ RESORT HOUSEKEEPING

REPORTS TO:                  WCR HOUSEKEEPING SUPERVISOR     

POSITION STATUS:         REGULAR FULL-TIME, FLSA EXEMPT

HOURS PER WEEK:         40

POSITION DESCRIPTION:

Under the direction of the Housekeeping Manager, creates and directs personnel in the day-to-day responsibilities of the Housekeeping Department. Assists with the scheduling of staff and the cleaning schedules for hotel and conference room-related areas. Works to establish and maintain a high level of cleanliness in the facilities at all times.

ESSENTIAL DUTIES:

Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedule cleaning for lobby areas, public restrooms, telephone areas, hallways, entrances, and elevators. 
• Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows, elevator doors, and tracks. 
• Schedule cleaning of all meeting rooms after a completed function. 
• Schedule deep cleaning of all meeting rooms on a periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc. 
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. 
• Read the front desk logbook for pertinent housekeeping information. 
• Obtain all housekeeping reports and messages from the front desk and PBX departments.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees. 
• Prepare room assignments for the attendants.
• Distribute room assignments and keys. 
• Check floors periodically, update the current room status, and identify opportunities for House person service. 
• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high-quality product and service level is delivered to our guests. 
• Answer the department telephone to respond quickly to requests from guests. 
• Check the hotel's computer for information concerning room status and enter updated room status. 
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. Orient and familiarize new personnel with hotel facilities and operating hours. 

• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. 
• Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. 
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. 
• Prepare annual housekeeping budget. 
• Maintain high-quality housekeeping standards in a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners. 
• Submits requests for repair of cleaning equipment.
• Requisitions or purchases of other supplies and equipment for hotel rooms, toiletries, and paper products. 

SKILLS & REQUIREMENTS:

• Knowledge of Occupational Safety and Health Administration (OSHA) and other safety agencies.
• Must have excellent written and verbal skills to maintain a high level of communication throughout the Hotel and Casino Operations.
• Must have extensive knowledge of Hotel, F&B, and Casino cleaning processes and equipment.
• Displays strong management and leadership skills consistently.
• Maintain a strong working relationship with peers in 11 other departments of the operation.
• Provide the proper coaching, counseling, and disciplinary action when appropriate.
• Ability to work under pressure, under their own initiative, and make key decisions.
• Analyze data and trends to enhance the department's performance.
• Flexibility to respond to a range of different work situations.

MINIMUM QUALIFICATIONS/EDUCATION:

• Two to three years of related experience and/or training as a Housekeeping Supervisor.
• High School Diploma or equivalent required.

WORK CONDITIONS:

• Must be able to lift more than 50 pounds and push or pull 100 pounds.
• Walk, bend, climb 60-70% of workday.
• Eye/hand coordination 70-100% of the workday.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.