Grill Lead

Description

Overview

A Grill Lead is in a key role of ensuring that all Apache Grill kitchen functions are performed in accordance with guidelines. A Grill Lead understands that customer satisfaction always takes priority but efficient grill operations make it possible.

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.
• Ensure the Apache Grill is maintained in a clean and functional manner, managed in compliance with operating procedures, laws, regulations, internal policies and procedures, safety and sanitation regulations and cash control policies.
• Provide and promote outstanding guest and team member relations and maintain harmony, with effective communication and appropriate resolution of complaints and conflicts in accordance with position authority.
• Supervise Apache Grill attendants on assigned shift, ensuring team members comply with appearance and attendance standards.
•  Carry out procedures, train and evaluate team members’ performance level on a bi-weekly basis to ensure customer service standards are met or exceeded.
• Prepare, dish up and serves food menu items offered, according to established recipes and procedures.
•  Determine work procedures, issue written and oral instructions and expedite workflow, examining work for exactness, neatness, and conformance to policies and procedures.
• Study procedures and make suggestions to the Manager to improve efficiency.
• Perform other related duties as may be assigned by reporting senior. Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

•  Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
•  Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
•  Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations
•  Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs 
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
•  Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
•  Ability to operate various types of equipment used in your department, for example point of sale systems, commercial dishwashing equipment, ovens and other kitchen equipment, personal computers, printers, copy machines, facsimile machines, and telephone Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may occasionally be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may be required to stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift, carry, or otherwise transport up to 50 pounds through a crowded room, and push, pull or move up to 150 pounds with a hand cart/truck. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test. Following hire the team member will be required to obtain a local food handler permit, and may be required to obtain an Oklahoma ABLE license

Qualifications

Minimum Qualifications 

• High school diploma or GED certificate preferred
• One year supervisory experience, with previous hospitality experience preferred
• Ability to speak, read and write English to greet guests, comprehend requests, read menus, instructions and other materials