What are the responsibilities and job description for the Permanent Supportive Housing Case Manager position at Fort Worth Housing Solutions?
Making an Impact
Fort Worth Housing Solutions is changing the face of affordable housing by providing mixed-income rental and home ownership opportunities that provide the foundation to improve lives.
What is Fort Worth Housing Solutions (FWHS)?
Fort Worth Housing Solutions manages Housing Choice Vouchers and other rental assistance programs that help families and individuals cover housing costs. FWHS works closely with numerous partners to promote economic independence and positive change in the lives of more than 33,000 individuals every day.
The Permanent Supportive Housing Case Manager is an experienced, human services professional responsible for providing high-quality, comprehensive, and intensive case management services to people formerly experiencing homelessness. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants (including families with children) to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
In this role, the Permanent Supportive Housing Case Manager’s primary job responsibilities include:
- Provide general assistance and advocacy related to supportive and social services to all residents; provide up-to-date information and clarification regarding programs such as Medicare, Medicaid, entitlements, and formal supportive and social services.
- Provide ongoing outreach services to identify individuals who would benefit from services, recruit volunteers, and identify program and service gaps.
- Coordinate the delivery of services with local service providers.
- Act as a liaison to local service providers/landlords when needed to assist program participants.
- Provide intensive case management to program participants to ensure a comprehensive supportive service delivery.
- Establish and maintain cooperative relations with other staff, families, and agencies for successful delivery of services.
- Establish and maintain contact with public and private community agencies that provide services and support to Fort Worth Housing Solutions (FWHS) Supportive Service Program.
- Coordinates FWHS’s effort to make families self-sufficient with social, community and other public agencies that provide assistance to the SS program.
- Conducts orientation to inform interested and selected participants about Social Service program goals and objectives.
- Refer and link residents to supportive services available in and provided by trusted partners/resources in the general community. Such services may include, but are not limited to, case management, personal assistance, homemaker services, meals on-wheels/congregate meal provision, transportation, counseling, visiting nurse, preventive health screening/wellness training, and legal advocacy.
- Create new services or increase the availability of existing services to meet resident needs.
- Conducts one-on-one interviews with SS participants, prepares a needs assessment, assist with development of individual/family goals and makes referrals.
- Document contact with residents, providers, and families. Keep resident files current.
- Prepare reports regarding service provision and update service plan in accordance with governing bodies. Assesses, counsels, recommends and/or resolves resident issues impacting resident’s personal life, health and well-being, and refers residents to suitable community services and resources as appropriate.
- Maintain records and through the utilization of the Tarrant County Homeless Management Information Systems (HMIS).
- Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities (Qualifications):
- Bachelor’s degree from an accredited College or University majoring in social work or related social service field, or an equivalent combination of education and experience.
- Two (2) years of experience related to providing case management for homeless populations.
- Knowledge of HUD-funded programs and services related to homelessness.
- Knowledge of HUD, federal, state, and local laws and regulations, as well as FWHS policies and procedures related to the position.
- Prefer experience managing clients dealing with substance abuse and mental health issues.
- Demonstrate knowledge or experience with case management techniques such as critical time intervention, de-escalation techniques, strategies for harm reduction, crisis intervention, ability to set boundaries, and motivational interviewing.
- A high level of tolerance and understanding for individuals with urgent and multiple barriers to self-sufficiency.
- Ability to motivate and coach others towards achieving goals.
- A general knowledge and understanding of the needs associated with the homeless and formerly homeless populations.
- Must possess a current Texas Driver’s License, have a driving record in good standing, and be eligible for coverage under FWHS’s fleet vehicle insurance policy.
- Must pass a pre-employment criminal background check.
Case Manager - Doula
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