Import Clerk

Position: Import Clerk

Job Description:

Forward Air is looking for a capable and dedicated individual to work as an Import Clerk. The Import Clerk is responsible for performing the clerical import/export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She/he must have excellent organizational skills handling files, time management and the ability to meet deadlines.

Core Responsibilities & Duties:

• Answer incoming customer calls and provide detailed information
• Accustomed to working with international paperwork
• Data entry on shipment tracking for import and export shipments
• Must be comfortable issuing IT to US Customs
• Familiar with ocean imports and ocean exports
• Provide support for tracking shipments and communication progress
• Maintain files in order and as outlined in the operations procedures and policy manual
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Other duties as assigned

Qualifications:

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
• Ability to handle heavy workload and work well under pressure
• Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.)
• High school diploma or GED equivalent
• Must be able to pass basic hazardous materials training

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

 Forward Air is an Equal Opportunity employer.

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