What are the responsibilities and job description for the Implementation Specialist position at Foundation Systems, Inc.?
Company Description
Foundation Systems, Inc. provides pharmacy management software solutions across the United States, catering to a variety of needs from basic prescription filling and billing to managing data for multiple pharmacies. The company’s offerings include advanced add-ons, such as Android-based script delivery solutions, integrations with major dispensing robots, and a will-call system for organizing hundreds of scripts ready for pickup. These solutions are designed to optimize operations and efficiency for pharmacies of all sizes and requirements.
Role Description
This is a full-time role for an on-site Implementation Specialist at Foundation Systems, Inc., located in Lindon, UT. The Implementation Specialist will be responsible for managing the deployment and setup of pharmacy management software and its add-ons. Daily tasks include working closely with clients to ensure successful configuration, training users on software functionality, troubleshooting installation issues, and ensuring customer satisfaction throughout the implementation process and beyond.
Qualifications
- Proficiency in Software Implementation and related technical processes
- Strong Analytical Skills to troubleshoot and solve issues effectively
- Exceptional Customer Service and Customer Satisfaction capabilities
- Excellent Communication skills for training and interacting with clients
- Ability to work collaboratively with teams and clients to meet deadlines
- Prior experience with pharmacy management systems or healthcare-related software is a plus