Member Engagement Representative

Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to your community? If so, this position may be for you.

The Foundation YMCA is currently hiring a part-time Member Engagement Representative in a fun, family-oriented facility.

We are looking for an enthusiastic and motivational individual who will be responsible for delivering exceptionally outstanding service and assistance to YMCA members, potential members and program participants through engagement, relationship building and support. Under the direction and guidance of the Member Engagement Director, the Member Engagement Representative will be a highly visible representative of the YMCA mission, theme and character development values. Join a forward-thinking non-profit organization in furthering our mission to provide programs that build healthy spirit, mind and body for all.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist all members, potential members, program participants, and staff in a courteous, professional, and friendly manner.
• Interview prospective members; explain rates, policies, procedures, benefits, and features to membership.
• Maintain current member relationships, and provide support and motivation to ensure success and retention.
• Have a comprehensive knowledge of all programs and events.
• Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
• Provide prospective members with a cause driven tour of the facility that encompasses the full member experience which highlights member/staff connections and a supportive atmosphere. Extend an invitation to join our movement.
• Register members and non-members for various programs offered throughout the year.
• Answer the telephone, provide requested information, direct calls and take accurate messages.
• Manage money and complete the end of the shift close-outs.
• Clean, maintain and sanitize frequently the Front Desk area.
• Contribute to a team-based environment with other staff.
• Following all safety procedures that pertain to the duties performed.
• Applies alll YMCA policies guidlines and protocols dealing with membership services
• perform all other duties as assigned.

QUALIFICATIONS

• At least 18 years of age.
• Tech Savvy
• Must be able to work morning shift
• Excellent customer service skills. i.e. welcoming, genuine, helpful, nurturing, friendly.
• Computer and data entry skills.
• Ability to perform a variety of tasks simultaneously and able to maneuver through the facility quickly.
• Excellent interpersonal and problem-solving skills and demonstrated professionalism in both attitude and appearance.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• CPR and AED certification. Must be able to perform all CPR and First Aid skills as needed in emergency situations.
• Must be able to stand for 6 plus hours and lift 50 lbs.

JOB PERKS

• Free gym membership for yourself and discounted membership for household.
• Foundation YMCA program discounts.
• Make a difference in your community.

Job Type: Part-time

Pay: From $10.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Wilson, NC 27893: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $10