Hotel Front Desk Agent

HOTEL FRONT DESK EXPERIENCE IS REQUIRED. CANDIDATES WITHOUT HOTEL FRONT DESK EXPEIRIENCE WILL NOT BE CONTACTED.

SUMMARY: Accommodates guests of the hotel by performing the following duties:

ESSENTIAL FUNCTIONS:

· Greets, acknowledges, registers, and assigns rooms to guests.

· Handles confidential information, including guest records, with a high degree of integrity and privacy.

· Promptly and effectively deals with guest requests and complaints following company policy.

· Answers and routes calls as appropriate; takes guest messages with accuracy and sends to appropriate manager.

· Responsible for cash drawer contents and transactions during shift with appropriate reporting.

· Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.

· Answers inquiries pertaining to hotel services; registration of guests; and travel directions.

· Assists with sales and marketing efforts as directed by the General Manager and completes required documentation.

· Offers and properly handles requests for wake-up calls.

· Records pertinent guest information in the guest services log.

· May assist in replenishing restaurant as needed and keeps area clean.

· Ensures common area/lobby and front desk is always clean.

· Performs laundry functions as directed.

· All other duties as assigned by management.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner.

· Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.

· Team Work - Contributes to building a positive team spirit by following company procedures.

· Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

· Organizational Support - Follows policies and procedures including but not limited to, dress code policies.

· Adaptability - Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time.

· Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Asks for and offers help when needed.

· Planning/Organizing – Prioritizes and plan and schedule per management expectations. Uses time efficiently.

· Professionalism - Treats others with respect and consideration regardless of their status or position.

· Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

· Quantity - Meets productivity standards; completes work in timely manner.

· Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

Salary : $15 - $16