What are the responsibilities and job description for the Spa Concierge position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
Spa Concierge
About The Role
This role is responsible for the experience at the reception desk of the Spa and ensuring our guests have a smooth arrival, treatment, and departure experience. This role will assist the Spa Manager to ensure all spa areas are well maintained and the guest experience is at the expected level.
What You Will Do
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
Spa Concierge
About The Role
This role is responsible for the experience at the reception desk of the Spa and ensuring our guests have a smooth arrival, treatment, and departure experience. This role will assist the Spa Manager to ensure all spa areas are well maintained and the guest experience is at the expected level.
What You Will Do
- Responsible for managing the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart.
- Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.
- Utilize Point of Sales System to accurately charge the guest for services and items.
- Recommends retail products to guests and assists Spa Attendants with other duties as needed.
- Minimum 1 years in guest/customer service role, luxury spa experience preferred.
- Passion for spa, wellness, and holistic modalities.
- Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment.
- Requires knowledge of the ability to operate computer equipment and Microsoft applications.
- Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.
- Wage is $24.12 per hour
- Winter Season Lifestyle Benefit
- Merchant Pass and Eco Passes Available
- 401k participation with company matching program
- Competitive Benefits: Medical, Dental and Life Insurance
- Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Free shift meal prepared by the culinary team
- Complimentary dry cleaning of uniforms
- Be yourself and become a member of a work family that cares about you and invests in your development.
- Master your craft here and abroad!
- Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.
- This is a full-time position.
- A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
- http://fourseasons.com/vail/phots-and-videos//
- We Are Four Seasons Video
- http://jobs.fourseasons.com/
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- https://www.facebook.com/FourSeasonsJobs
- https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $24