What are the responsibilities and job description for the Executive Liaison position at Four Seasons Hotels Limited?

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About the Role

The Executive Liaison assists the General Manager and Hotel Manager in their executive duties. Similarly, they support projects of hotel operations. They greet and thank all Elite guests, anticipate and respond to all needs while demonstrating autonomy, responsiveness and a great sense of confidentiality. They will work closely with all departments of the hotel to support and help achieve common goals. This position personalizes experiences for guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. They will manage all daily activities as well as assist in the development and planning of opportunities for guest-centric experiences and oversee these experiences to ensure they are executed consistently.

What you will do

Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
Determine amenities for all Elite guests and coordinate directly with management team.
Coordinate and take ownership of all corporate, ownership requests and bookings.
Find solutions to the inevitable challenges and glitches that arise while Elite / VIP guests are on property and keep Director of Guest Relations and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
Look for new / innovative ways to provide anticipatory service.
Coordinate among all departments for seamless execution of service

Administrative Responsibilities include

Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.

Organization of amenity cards for Elite guests

Facilitate recognition of employees based on guest feedback

Coordinate and assist in the planning and execution of certain guest and employee relations events.

Support the management of the General Manager and / or the Hotel Managers calendar including booking of meetings, etc.

Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager, and answering telephones according to Four Seasons standards

Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions

Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.

Assist with Glitch follow up to guests on behalf of the General Manager and Hotel Manager.

In addition, the Executive Liaison provides a variety of reports and maintains multiple informational databases

What you Bring

Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems;

Background in food and beverage and / or rooms in a hotel environment

We are looking for individuals who have a strong administrative background, preferably in a similar role in a luxury hotel.

Excellent verbal and nonverbal communication skills and interpersonal skills is a must!

Successful candidate must work well under pressure, be able to multitask and have strong detail oriented and organizational skills.

High level of professionalism and integrity while preserving the confidentiality of the office;

Attention to detail and ability to multitask in a dynamic and open work environment;

Interest and ability to provide outstanding service to our internal and external customers and our suppliers, and anticipate their needs;

High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar, Bilingual in Spanish preferred;

1 to 3 years' experience in a similar position or Guest Relations Manager;

College diploma in hotel management, administration or related field.

What We Offer

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Discounted Accommodations at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

And Much More!

Schedule & Hours :

Must Be Able to work Mornings, Nights, Weekends, and Holidays.

About Us

Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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