What are the responsibilities and job description for the Service Writer position at FOUR STAR FREIGHTLINER INC?
Job Details
Description
Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Montgomery, AL location.
The new service advisor must be a problem-solver who works well with the public, is outgoing, and very energetic. You will help to complete the customer‘s experience of a timely and accurate repair of their vehicle.
This is who we are... why you want to come and work for us!!
https://youtu.be/JXbY_VhdbU0
RESPONSIBILITIES include but not limited to:
- Communicate with service customers to determine the nature of the mechanical problems
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
- Handle minor customer complaints and misunderstandings.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Coordinate work assignments for service technicians.
- Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
- Demonstrated customer service skills.
- Excellent verbal and written communications skills
- Enthusiastic demeanor even in a fast-paced environment
- Solid computer skills to include Microsoft Office programs
BENEFITS offered are:
- health insurance - medical, dental, vision – for employees and dependents
- Life insurance
- Long & Short Term Disability
- Paid holidays
- Paid vacation
- 401(K) Retirement Savings Plan
Our Four Star advantage is our people! Due to a high retention rate at the dealership locations as well as the commitment to invest in the employees, Four Star has experienced a consistent level of knowledge, expertise and support at each location. We offer a competitive compensation and benefits package.
Qualifications
- Previous experience as a Service Advisor is a plus.
- Analysis/problem-solving skills
- Team leadership and motivation skills for the service staff
- Communicate well-written and verbal
- Ability to multitask and have a sense of urgency
- Ability to develop and maintain good business relationships with both external and internal customers
- Customer service oriented with great interpersonal skills
- Process-oriented and organized
- Reliable
