Community Manager

Community Manager

Job description

Four Star Realty is a Team First organization with a high performance and supportive culture that believes a company can create an environment where our team can wake up inspired, feel safe and appreciated at work, and return home fulfilled at the end of the day.

We are looking for a Community Manager to lead, direct and control all facets of the community to ensure quality services and a high degree of customer satisfaction within budgetary guidelines. The goal is to maximize asset value, customer satisfaction and revenue. We need individuals with strong organizational and innovative skills who can manage multiple tasks at once by juggling competing priorities. The candidate must be willing to work with growth of the company and be flexible with change in processes and daily routine

Essential Duties & Responsibilities

General Duties

• Manage hiring, PTO, timesheets, training, development of community staff
• Decision maker for any resident services issues for your community
• Maintain positive working relationships with residents, roommates, and guarantors by addressing all inquiries with care and kindness
• Ensure continuous communication throughout the tenancy lifecycle
• Assist in monitoring leasing liabilities, lease breaks, pre-leasing, and marketing
• Monitor, review, solicit, and respond to all positive and negative online reviews
• Identify opportunities for innovation/efficiency and problem solve pressure points

Delinquency Management & Evictions

• Pull delinquency reports daily to monitor, analyze and resolve unpaid balances
• Communicate with residents regarding delinquency
• Manage 10-day notices with Asset Manager and attorney
• Update Asset Manager on updates or attempted resident payments
• Ensure unit is marketed during the process and unit turnover is scheduled

Work Order (WO) Management

• Manage all WO in a timely, professional manner to company standards
• Communicate with all residents when WO is assigned, updated, and completed
• Identify consistent/recurring issues and work towards a permanent solution
• Notify Asset Manager immediately when any liability issues are identified
• Understand general skills and availability and usage of vendors and techs
• Conduct invoice approvals on a daily basis and monitor budget

Move-Out Responsibilities

• Perform pre-inspections, turnover inspections, assign work as appropriate
• Schedule turnover vendors and maintenance technicians
• Perform security deposit accounting within the legal timeline
• Handle security deposit disputes

Physical Property Responsibilities

• Conduct mid-year inspections when applicable
• Walk properties daily and complete property walk checklist
• Identify property improvement ideas and mitigate liabilities

Leasing and Marketing

• Develop and implement strategies to attract new residents and renewals.
• Manage brand via special events, amenity creation, and local partnerships
• Make sure the community has signs visible for leasing

Performance and KPI’s

• Monitor automated communication stats throughout the resident life cycle
• Participate in budget development and variance analysis
• Responsible for sending weekly scorecard reports to Asset Manager
• Provide the asset manager in-depth weekly reporting for unpaid balances

Basic Requirements and Work Experience

• Must be authorized to work in the United States for any employer.
• High School Diploma or equivalent is required. Associates Degree or above is preferred.
• Minimum of 2 years experience in a community manager or similar role.
• Must have proven leasing and operational leadership experience
• Strong time management skills with an ability to multitask.
• Strong written and verbal communication skills.
• Computer Proficiency and experience with Yardi Software strongly preferred.

Physical Requirements

• Ability to stand, sit and walk for extended periods of time
• Ability to lift 25 pounds occasionally
• May require driving between company locations

Compensation and Benefits

Competitive Salary in the range of $70,000-$75,000 per year plus quarterly bonus potential

Benefits Packages will include:

• Paid Time Off
• Full health coverage options including Medical/Dental/Vision
• 401(K) Matching
• Flexible Spending Account
• Health Savings Account
• Parental Leave
• Great office environment, collaborative company culture, and fun team building events

Four Star Realty is an equal opportunity employer. We are committed to considering all candidates without regard to race, religion, sexual orientation, gender identity, national origin, and veteran or disability status. We encourage you to apply and come grow with us!

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Property Management: 2 years (Preferred)
• Leasing: 2 years (Preferred)

Ability to Commute:

• Boulder, CO (Required)

Ability to Relocate:

• Boulder, CO: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $65,000