Host-ess Copper Rock

SUMMARY: 

Responsible for providing guests with a delightful dining experience from the initial reception until the final good-bye in accordance with high standards of guest services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Handles initial cordial reception to the guests upon arrival and provides a prompt courteous escort to a dining table.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Seats guests according to established rotation procedure, distributes menus and introduces the staff.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Utilizes reservation system as directed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred.  Previous server experience preferred. 

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

This position requires a Level 4 Gaming License. 

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  

MATHEMATICAL SKILLS:

Ability to perform basic math skills: addition, subtraction, division and multiplication.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.

The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  A casino environment is typically smoky.