What are the responsibilities and job description for the Housekeeping Coordinator position at fourseasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.The Opportunity:
Four Seasons Resort Scottsdale is looking for a Housekeeping Coordinator who is dedicated to providing exceptional quality and service to our guests. The Housekeeping Coordinator assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. As a point of contact with the guest, the Desk Attendant plays a vital role in terms of guest perception.
Responsibilities
The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.
This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.
Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry/Valet Department.
Transfer calls to various departments.
Use the paging system to page for various employees (usually a House Attendant or Supervisor).
Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately
Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System
Assign sections to House Attendants and Supervisors
Assign pagers and keys
Prepare discrepancy report
Monitor number of rooms being released
Track all guest requested items
Maintain lost and found log book/database
Record all engineering deficiencies in a log book/database
Who We Look For:
Ideal candidate will have:
Previous Office or Housekeeping experience, hotel/resort preferred.
Must have reliable transportation
Ability to work a 6-8 hour shift
Ability to speak/read/write English. Bilingual in Spanish strongly preferred.
A great attitude is required with ability to work weekends/holidays.
Ability to stand up to 8 hours per shift and continuously lift up to 50 lbs.\
Some Benefits Four Seasons Employees Enjoy Include:
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Inclusive and diverse employee engagement events all year-round.
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Visa Requirements:
US work authorization is required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
