What are the responsibilities and job description for the IT 1 - Systems Support Specialist position at Fox C-6 School District?
An IT 1 - Systems Support Specialist provides internal support for employees and students. Candidates should have a mix of technical and customer service skills, and be passionate about helping people. Fox C-6 supports both PCs and Apple devices, printers, faxes, copiers, etc.
Basic Function/Responsibilities:
- Diagnose, repair, install and configure desktop/laptop/printer/copier hardware and software
- Follow up on outstanding requests and ensure timely resolution
- Manage and monitor internal assets to ensure accurate inventory records.
- Provides maintenance, investigation, diagnostic testing and repair of infrastructure
- Routine maintenance of software and hardware
- Device-level testing support
- Document, prioritize and track the progress of service requests
- Troubleshoot problems over the phone and remotely assist staff as needed
- Lifting, moving devices such as printers, computers and servers up to 100lbs
- Other duties as assigned