What are the responsibilities and job description for the IT Support Technician position at Foxys IT Services?
We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site. The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices
Essential duties for the position include, but are not limited to:
- Provide onsite technical support to authorized users and meet service level agreements (SLAs).
- Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
- Assist users in connecting to the corporate LAN/WAN, printers, file services, and other network resources.
- Support and maintain mobile devices and computing platforms.
- Install, upgrade, and repair desktop/laptop hardware and associated peripherals.
- Perform break/fix services for both software and non-warranty hardware.
- Provide network support for printer/scanner configuration and TCP/IP setup.
- Deliver warranty and break/fix support for networked printers and scanners.
- Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.
- Configure and manage printer queues, installations, and changes according to requests and SLA guidelines.
- Track and manage service tickets using internal ticketing/problem management systems.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment