IT Service Desk Associate - San Diego office

Overview

As an IT Service Desk Associate at Frank, Rimerman Co LLP, you will be the friendly face and voice that users turn to when they need help with technical issues.Your mission? Jumping in to tackle tech challenges and ensure seamless operations. Your priority is to provide timely solutions, escalating complex issues when needed. You'll also take part in IT projects to improve service desk functions. Your goal is to maintain our high service standards and protect client value through excellent IT support, all while developing your skills within our dynamic team. This position requires you to be in our downtown San Diego office five days per week.

Responsibilities

End User Support

• Provide top-tier technical support to C-Suite Executives, VIPs, and end-users, ensuring courteous and professional service.
• Troubleshoot and resolve hardware and software issues, utilizing remote support tools as needed.
• Log, manage, and escalate incidents and service requests, maintaining detailed records for future reference.
• Availability and Responsiveness: Candidates should be prepared for the possibility of being contacted to provide critical support to our users in the event of an emergency, ensuring business continuity during urgent situations.

Hardware & Software Management

• Install, configure, and maintain hardware devices and software applications.
• Perform routine maintenance and updates on hardware and software to ensure system security and efficiency.

User Account & Operating System Support

• Assist with operating system issues and manage user accounts across various systems, ensuring proper access and permissions.

Security

• Adhere to security best practices, educate users on security protocols, and respond to security incidents to protect organizational data and systems.

Documentation, Education & Vendor Coordination

• Maintain up-to-date documentation and knowledge-based articles.
• Conduct training sessions and create user guides for IT best practices.
• Coordinate with external vendors for support and procurement of IT equipment and software(s).

Problem Solving & Team Collaboration

• Employ critical thinking to troubleshoot issues with PCs, printers, and other devices.
• Collaborate with IT teams to address cross-functional issues.

Travel

• Be willing to travel to other offices as needed.

Employee Transitions

• You will work with the IT Employee transition owners and Human Resources to ensure employees have a smooth transition experience.

Qualifications

• Executive Support Experience: Proven track record with Senior Level C-Suite Executives and VIPs is a plus!
• Communication Skills: Exceptional communication and interpersonal abilities.
• Organization and Cleanliness: You are detail-oriented and take pleasure in maintaining an organized and clean workspace, ensuring a safe and comfortable working environment.
• Technical Proficiency: Familiarity with Microsoft 365 Suite, Teams, Audio/Video technologies, conference room setups, Microsoft SharePoint and general PC hardware knowledge is a plus!
• Educational Background: A bachelor’s degree or equivalent coursework in IT or a related discipline.
• Work Experience: At least one to two years of experience in IT Support.
• Certifications: CompTIA A certification or similar is a plus!

The hourly range for this role is $28.00 - 35.00 per hour. This pay range reflects the San Diego Area.

Applicants must be authorized to work in the United States. This position is not eligible for sponsorship and we do not sponsor applicants for work visas. It is our policy and intent to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability, or medical condition as defined in state and federal laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

IND123

Salary : $28 - $35