Customer Service Assistant, East

The primary purpose of the Customer Service Assistant classification is to assist residents with routine inquiries regarding social service and public assistance programs and to provide general clerical support to the department.

Perform customer service functions in person, by telephone or by other methods relating to TANF, Disability Assistance, Medicaid Food Assistance, HealthChek, Food Assistance Investigation and Prosecution, Medicaid Transportation, SSI Case Management, At Risk Case Management Transportation, and/or Refugee Medical; determines nature and magnitude of questions, complaints, or requests for service.  Provide routine information regarding department programs, procedures, forms and other matters.  Respond to routine questions, complaints, or requests for service.  Refer questions, complaints, or requests for service to appropriate personnel.  Maintain related logs and compiles reports, as needed.  Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes.  Receive, sort, and organize documentation.  Review documentation for completeness and/or accuracy.  Distribute documentation between departments and internal/external individuals and agencies.  Maintain related logs and compiles reports.  Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports.  Conduct records maintenance activities in compliance with guidelines governing record retention.  Draft correspondence, prepare outgoing mail, make copies, and perform data entry. 
 
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience.