Office Services Team Lead / Mail and Print

Company Overview

Franklin Imaging is a full service reprographic company dedicated to providing high-quality print solutions through innovative technology and sustainable practices. Since 1998, we have specialized in wide format digital printing, full color printing, and facilities management.
Summary

Franklin Imaging is seeking a dependable and detail-oriented Team Lead – Mail and Print Services to support a preferred client in downtown Columbus. This full-time, day-shift role (Monday–Friday, 8:00 AM – 5:00 PM) requires strong customer service skills, the ability to manage and prioritize tasks under tight deadlines, and a proactive, team-oriented attitude. Ideal candidates will have experience in a similar role, with leadership experience preferred. A valid driver’s license and the ability to operate a company-owned vehicle are also required, as travel to other client sites is required. This position offers an hourly rate of $21.00.

Responsibilities

• Sort and process incoming mail, including opening and date-stamping as required
• Deliver USPS mail, interoffice correspondence, and special service parcels throughout the facility
• Process outgoing mail and packages via USPS, UPS, and other carriers, including metering and data entry using appropriate shipping software
• Assist walk-up customers and handle incoming phone inquiries promptly and professionally
• Maintain accurate records related to the receipt and dispatch of mail and shipments
• Manage ordering, inventory, and distribution of office supplies and equipment across the facility
• Perform departmental invoicing duties with accuracy and timeliness
• Resolve issues related to lost, missing, or undeliverable mail and packages in coordination with customers and carriers
• Ensure a clean, organized, and safe work environment
• Provide support to the print shop as needed
• Serve as backup at any of the client locations as required
• Perform additional duties as assigned by management

Qualifications/Requirements

• High school diploma or equivalent required
• 3 years customer service experience (required).
• 1 years print room, mail room, and/or copy center experience – preferred.
• 1 years in a leadership role is a plus.
• Strong communication skills (written and verbal); positive; professional.
• Dependable; reliable; detail oriented; strong organization skills.
• Ability, on a regular basis, to stand/move for several hours at a time.
• Ability, on a regular basis, to lift up to 50 pounds.
• Must have a clean and valid driver's license.
• Able to pass a thorough background examination (required for all positions).
• Experience driving a company-owned vehicle for a company in a metro/downtown area is a plus.

Franklin Imaging is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• Leadership: 1 year (Preferred)
• Print and/or Mail room : 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Columbus, OH 43215 (Required)

Work Location: In person

Salary : $21