Collections Administrative Assistant/Hybrid

Summary

• Assists in the performance of various duties in support of the legal and compliance requirements of Credit Solutions.

Key Responsibilities

• Works with other staff members to maintain proper timing, action plans, and procedures for completing act letters, repo packets, and loan work outs, as well as preparing and completing correspondence, reports, payment processing, system file maintenance, and other documentation.
• Works with the Collections Administrative Specialist to ensure timely follow up to e-Oscar and dispute processing, as well as appropriate legal follow up.
• Prepares, processes, and notates system expense invoices.
• Assists with processing of writs of execution and bankruptcy filings, following appropriate guidelines.
• Assists with processing Month End imports, data entry, and report compilation.
• Maintains appropriate CFPB compliant follow up specifically regarding applicable work out correspondence time frames.
• Assists in performing duties as liaison to outside counsel.
• Assists in handling of incoming collection calls on an overflow basis.
• Prepares materials and provides training on department objectives and functions.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

• High school diploma plus a minimum of 3 years related experience required.

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.