Security Supervisor

ABOUT US

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facility—situated two miles from downtown Columbus—features glasshouses including the historic John F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Children’s Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

MISSION

Inspired by horticulture, Franklin Park Conservatory and Botanical Gardens elevates quality of life and connects the community through educational, cultural and social experiences.

VISION

A world that celebrates nature as essential to the human experience.

JOB SUMMARY

The Security Supervisor leads the security team to ensure the safety and security of staff, guests, and the facility while delivering exceptional customer service. This role includes overseeing day-to-day security operations, leading security personnel, and coordinating with leadership and other departments to maintain a safe, efficient, and welcoming environment.

Additional Information: This is a full-time non-exempt position. This position is eligible for the Conservatory's benefit package offered to full-time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short-Term and Long-Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

Compensation: $22.50/hour paid biweekly.

RESPONSIBILITIES

• Oversee the physical security of Franklin Park Conservatory (FPC) and its occupants, ensuring a safe environment for staff, guests, and assets.

• Conduct interviews, manage the selection and training process, create schedules, and perform performance evaluations for the security team. Provide coaching and redirect performance as needed.

• Develop and implement training plans to ensure security staff are well-trained and engaged. Regularly evaluate training effectiveness and make adjustments as needed.

• Act as a key point of contact between leadership and security staff, ensuring open communication and resolution of any concerns or challenges.

• Monitor the Secure Operations Center (SOC), provide break support, manage daily assignments for Security Associates, and oversee the opening and closing of the facility. Assist with Security Associate or Security Shift Lead duties during instances staff absence.

• Work with Visitor Experience staff and other departments, and attend meetings as a representative of the security team to ensure a seamless guest experience.

• Act as a first responder during emergencies (fire, flood, injury, etc.), activating the emergency response plan as needed, and ensuring timely and appropriate responses to security incidents.

• Perform regular inspections of the facility, including doors, locks, and both public and private spaces. Promptly report and document any damage or security concerns.

• Assist with parking management, inspect incoming packages, and ensure secure deliveries.

• Oversee the production and distribution of ID cards for staff and guests, ensuring all individuals entering secure areas are properly registered.

• Serve as the first responder for incidents, including medical emergencies and de-escalation of guest situations, ensuring accurate and timely incident reports.

• Ensure guests comply with FPC policies, providing clear, friendly, and respectful communication.

• Lead and participate in regular workshops focused on security policies, customer service, guest engagement, and professional conduct.

• Oversee building entrances, control crowd flow, greet guests, provide directions, and monitor access control systems, alarms, and deliveries.

• Ensure the availability of necessary supplies, including first aid kits, parking materials, and general office supplies.

• Perform other duties as assigned, with a focus on delivering exceptional guest service and maintaining security standards.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Minimum age of 21.

• High school diploma, GED, or equivalent required.

• At least 3-5 years of supervisory and customer service experience.

• Experience in safety and/or security preferred; experience in non-profit, cultural organizations, or entertainment venues is a plus.

• Valid driver's license required; must meet insurance requirements set by FPC.

• Must obtain an Ohio driver’s license within 1–3 years of hire if not already held.

• First Aid, CPR, and AED certification preferred.

SKILLS REQUIRED

• Proven leadership skills and the ability to make decisions while enforcing procedures.

• Ability to remain calm and composed in emergency situations, responding quickly and appropriately.

• Strong crowd management skills, maintaining professionalism and order in busy or high-stress situations.

• Excellent interpersonal and verbal communication skills with the ability to foster an inclusive, welcoming environment.

• Growth mindset and a commitment to ongoing professional development.

• Capable of managing multiple tasks simultaneously, including phone communication and data entry.

• Strong knowledge of crime prevention strategies and security practices to safeguard people and property.

• Flexibility to work various shifts, including weekends, evenings, holidays, and additional hours as required.

• Proficiency with computer systems (spreadsheets, word processing, email), computer-aided dispatch systems, alarm monitoring, access control software, and surveillance cameras.

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods while remaining engaged and attentive.

• Capable of using full body movement to assist guests and ensure safety.

• Must be able to walk on both flat and inclined surfaces, including stairs, particularly in emergency situations.

• Occasional need to climb or balance.

• Ability to understand and follow both verbal and written instructions.

UNIFORM REQUIREMENTS

• This position requires wearing a uniform and maintaining a clean, professional appearance at all times.

Salary : $23