What are the responsibilities and job description for the Deposit Operations Specialist position at Franklin Savings Bank?
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Franklin Savings Bank
Position Description
Operations Specialist
(Electronic Services Concentration )
Non-Exempt
Service Criteria
All individuals holding positions with Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB’s Pledge of Excellence . The Pledge of Excellence describes standards and conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.
General Purpose
In accordance with established policies and procedures, the incumbent provides timely and proficient electronic banking support for staff and bank customers. In addition, this position supports a variety of other operational functions as described. This position is accountable to the Deposit Operations Officer.
Duties and Responsibilities
- Deposit Operations Processing (Electronic Services Concentration)
- Process various management, fraud and exception reports.
- Review Business Online ACH activity via Guardian Analytics, and bring any concerns about unusual activity to management.
- Review Merchant Capture activity daily.
- Accept/Reject mobile and ATM deposits received, and set holds as necessary.
- Archive various reports into the Bank’s document management system.
- Perform Business Online Banking setups and support.
- Resposible for data entry of Business Online Banking & Merchant Capture customer information.
- Responsible for Merchant Capture installations and onsite reviews.
- Create and update assigned departmental procedures.
- Perform staff and customer training when necessary.
- Assists with internal and external audits.
- Performs miscellaneous file maintenance.
- Daily File maintenance reviews.
- Call Fiserv for electronic service support relating to online channels.
- Compile information for management reports.
- Support
- Provides electronic services support for Bank’s employees and customers as necessary.
- Scan various documents into Bank’s document management system.
- Serves as a backup for duties primarily performed by others in the department
(ATM/Debit Card, Account Maintenance, etc.).
- Process outgoing and incoming wires (domestic and foreign).
- Provide secondary support for the IT Department with regards to data processing systems.
- Performs additional duties as required.
Skills/Experience/Training Required:
High School Diploma or equivalent required.
Two to three years of deposit operations and electronic services experience preferred with a good working knowledge of electronic banking applications and regulations pertaining to electronic applications.
A demonstrated skill in the use of personal computers, applications and associated hardware is required.
As travel to various locations may be necessary, a valid driver’s license is required.
Working Conditions:
Normally seated with the freedom of movement on a regular basis.
Some physical effort is needed in working with materials and supplies which may involve some lifting.
Frequent operation of personal computers and other office equipment requiring visual attention, dexterity and coordination.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential functions (as listed) either unaided, or with the assistance of reasonable accommodations, to be determined by management on a case-by-case basis.
This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank.
Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.
Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description.
Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer.
Equal Opportunity Employer/Veterans/Disabled
Skills/Experience/Training Required:
High School Diploma or equivalent required.
Two to three years of deposit operations and electronic services experience preferred with a good working knowledge of electronic banking applications and regulations pertaining to electronic applications.
A demonstrated skill in the use of personal computers, applications and associated hardware is required.
As travel to various locations may be necessary, a valid driver’s license is required.
Salary : $19 - $0