Free People Store Manager

The Store Brand Leader will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture.

Brand Experience

• Influence: acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Retail Experience: advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere
• Customer Engagement: cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way

Leadership Team Management

• Invest in Talent: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Lead by Example: participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Develop & Coach: prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability

Visual Business Operations

• Manage Operations: oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management
• Visual Execution: collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Entrepreneurship: utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication Relationships

• Store Community: leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Team Communication: fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
• Mentorship: embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
• Provide Meaningful Feedback: provides store and departmental insight related to the customer experience and communicates feedback to District Brand Leader and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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