What are the responsibilities and job description for the Part Time Customer Service Representative position at Freed-Hardeman University?
Description
Job Title: Part-Time Customer Service Representative
Department: Campus Store (Auxiliary Services)
Reports To: AVL & Operations Strategist
FLSA Status: Non-Exempt
Summary:
Provides part-time, excellent customer service to campus store customers, vendors, and co-workers.
Essential Duties and Responsibilities:
? Welcome customers into the store and answer any questions they may have
? Ensure high levels of customer satisfaction through excellent sales service
? Assess customer needs and provide assistance or information on product features
? Drive sales through conversation and cross selling
? Assist merchandise supervisor with maintaining merchandise in a presentable condition
? Actively engage customers that are in the store
? Process purchases and returns
? Build relationships with customers
? Suggest ways to improve sales
? Process shipping for retail mailing service
? Cross trained on basic mailroom functions, such as accepting and delivering packages within the software system
? Performs other related duties as assigned.
Required Knowledge and Abilities
? Ability to learn procedures for inventory management and cash handling.
? Ability to process customer inquiries and complaints.
? Ability to handle confidential documents in a responsible manner.
? Ability to display strong service orientation skills, multi-task, and display sound judgment.
? Ability to organize and manage time.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Social Skills
- Being aware of others' reactions and understanding why they react as they do.
- Adjusting actions in relation to others' actions.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills - Ability to read, print and speak in English.
Mathematical Skills - Basic mathematical skills needed
Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual should have knowledge of Internet software; spreadsheet software, word processing software and the ability to learn the university’s point of sale and purchasing systems.
Certificates, Licenses, Registrations
Other Skills and Abilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment varies.
