Document Management Intake Supervisor

Summary:

The Supervisor, Doc Management Intake responsibility is an overseer whose main responsibility is to ensure that the Doc Management team completes the assigned production, within SLA’s, and within acceptable levels of quality, costs, and efficiency. The Doc Management Supervisor Intake will develop group cohesiveness, lead and solve routine daily problems.

Essential Job Functions:

• Must be flexible regarding work hours and schedules, including late evenings and weekends.

• Assign production to the team, train and motivate team members.

• Evaluate production needs daily to ensure efficient in handling of volume changes, suggest and/or initiate improvements in quality.

• Responsible for direct hiring, training, coaching, and deliver appropriate disciplinary actions Investigates and responds to inquiries, effectively managing, and prioritizing workload to meet critical deadlines.

• where applicable.

• Conducting department meetings and communicating effectively with your team and upper management.

• Maintains professional image and standards consistent with company policies and procedures.

• Develop and maintain department policies and procedures.

• Initiate, perform, and/or oversee regular maintenance to department scanning equipment.

• Collaborate effectively with cross functional teams to implement solutions to keep the department in compliance.

• Develop and maintain relationships with both internal and external partners.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

• High School Diploma or GED

• 5 years minimum prior relevant experience

• 1-3 years’ experience in the mortgage industry

• Minimum 1 year supervisory experience strongly preferred

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graph.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

Not Applicable

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues, but typically are not complex. Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.