What are the responsibilities and job description for the Client Solutions Manager position at Freeman Company?
About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Freeman is seeking a Client Solutions Manager to manage the execution of the service plan. Ensures that handoff from the Business Development to the Client Solutions and Operations goes smoothly. Works closely with the branch and the logistics teams to ensure proper planning and execution. Intermediate role that continues to develop an understanding of the business and assigned accounts. Additionlal duties include:
Essential Duties & Responsibilities
- Client Solutions
- Account Volume - $3 million or more annually
- Manages the transition of accounts from Business Development and supports accounts accordingly.
- Confirms jobs and requests necessary information to prepare service plan requirements.
- Sells products/services above and beyond existing contract. Re-signs existing business.
- Quotes prices and credit terms as necessary.
- Understands all aspects of branch operation and logistics so that account can be managed appropriately.
- Produces and reviews orders with branch personal.
- Inspects job site with local branch for proper planning when necessary.
- Supervises jobs on site as required.
- Follows-up on customer complaints and collections as necessary.
- Entertains clients as necessary.
- Business Development
- Up-sells to enhance customer experience.
- Cross sells all Freeman lines as appropriate.
- Miscellaneous
- Prepares reports of business transactions.
- Keeps track of travel expenses and submits travel expense reports as required.
- Develops and maintains strong working relationship with all branch operations.
- Represents Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
- Entertains facilities personnel as necessary.
- Attends industry events as assigned.
- Performs other duties as may be assigned.
Education & Experience
- Minimum 3 years of related sales experience.
- Has proven the ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $500 thousand or more.
- Knowledge of sales systems such as TSS and Salesforce.com.
- Working knowledge of all Microsoft Office Software applications.
- Demonstrated customer service and organizational skills
- High School Diploma or GED required.
Certificates, Licenses, Registrations
CEM (Certified in Exhibition Management), CPSP (Certified Professional Sales Person) or CRSP (Certified and Registered Sales Professional) preferred
Travel Requirements
Travel 25% to 50%
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
Field Sales Client Liaison
Syneos Health Commercial Solutions -
San Diego, CA
