What are the responsibilities and job description for the Service Technician - USA position at Freemelt AB?
Join Freemelt as our new Service Technician - USA!
Are you a hands-on problem solver with a strong customer focus? Do you enjoy working with innovative technology and providing high-quality technical support? Freemelt is looking for a Service Technician to join our team and play a key role in ensuring customer satisfaction and operational excellence. If you thrive in a dynamic, international environment and enjoy traveling, this role is for you!
About the role
As a Service Technician at Freemelt, you will be the first point of contact for technical support and service, helping our customers resolve issues and maintain their machines at optimal performance. This role is field based, requiring frequent travel across the US region to assist customers on-site. You will collaborate closely with Account Managers, 2nd Line Support, Product Management, and Supply Chain to deliver top-tier service and support.
Key responsibilities
- Ensuring compliance with health and safety regulations
- Installing and maintaining machines at customer sites
- Providing first-line support and troubleshooting
- Collaborating with Sales, Operations, and Product Management teams
- Provide basic training to customers on-site
- Reporting product issues and contributing to continuous improvement
Your profile
- Strong safety focus and commitment to high-quality work
- A hands-on problem solver who enjoys technical challenges
- High sense of urgency and ability to work in a fast-paced environment
- Excellent communication and listening skills
Qualifications & experience
- Technical and/or engineering background preferred
- Experience in customer service and technical support for industrial equipment
- Understanding of additive manufacturing is a plus
- General knowledge of business and commercial practices
Education & certifications
- A technical diploma or equivalent, or a minimum of five years of documented experience in technical service
- Valid driver’s license
Additional information
This role requires frequent domestic and international travel.
Why Freemelt
At Freemelt, we provide a collaborative, innovative, and dynamic work environment where your ideas matter. You will have opportunities for professional growth and development while being part of a company at the forefront of 3D printing technology. We offer a competitive compensation package and a workplace that values diversity, inclusion, and equal opportunities for all.
Apply Today!
Join Freemelt and be a part of our journey to revolutionize metal additive manufacturing.
If you have questions about the position, you are welcome to contact Eva Nordenberg, Supply Chain Manager and Customer Service, at eva.nordenberg@freemelt.com. Applications are reviewed on a rolling basis, so do not wait to apply!