Description

Job Summary

Works collaboratively and proactively with other members of the healthcare team to coordinate and facilitate patient care. The job incumbent is a multi-skilled Staff member who is able to perform clerical and clinical duties as directed by the provider, leader, and/or RN. The job profile encompasses a multitude of tasks that contribute to the efficient operations of the healthcare practice. Key public relations position which will involve dealing with patient's compliments and concerns.  Responsibilities include:

• Schedules testing for patients (labs, referrals, appointments), providing appropriate patient education as delegated, ensuring completion of appropriate paperwork including but not limited to waivers, pre certifications and referrals as applicable.
• Understands and able to perform functions related to computer programs, telecommunications equipment and other required technology.
• Assists with preparing charts for patient visit.
• Distributes diagnostic reports to appropriate staff members.

Job Responsibilities

Once clinical competencies are demonstrated in coordination with apprenticeship program, the candidate may perform the following:

• Systematically collects focused data including vital signs, pain rating, pertinent history, reason for visit, advance directive review, allergies, accurate medication list, and other information as identified by the specialty or patient needs utilizing approved abbreviations.
• Assists provider with exams, minor procedures or treatments obtaining appropriate consent(s) as needed.
• Performs and maintains competency for all point of care clinical testing required for that department including collection and processing of specimens.
• Provides education materials to patient, as directed by the provider or registered nurse.
• Prepares and administers medication as directed by the provider within scope of certification, competency and FHN policies and procedures while under the direct supervision of appropriate medical personnel, if required.
• Displays ongoing growth and competency proficiency for the Certified Medical Assistant role as evidenced in regular conversations with their preceptor and supporting program leadership as well as FHN leadership, while also following the FHN PRIDE Standards, policies and procedures.
• Provides back up support for Patient Service Representative (PSR) according to the PSR job description.
• Provides age/culturally appropriate care as delegated and upon demonstrated proficiency, if required.
• Assists with maintaining just in time inventory of supplies and medications and consults with appropriate staff as needed.
• Utilizes appropriate techniques in cleaning equipment, work area, and exam rooms. Uses proper processes for reporting malfunction of equipment and takes out of service as needed.
• Works with the healthcare team to ensure medical information is present at the time of visit.
• Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.
• Performs any and/or all duties within scope of practice.
• Focuses communications in patient/customer care, business operations, and/or topics to create a positive work environment.
• Maintains neat appearance of work area, patient care area and waiting area conducting light housekeeping as needed.
• Performs any and/or all duties within scope of practice.
• Other duties may be assigned.

Qualifications

Requirements

Education: High school diploma or GED required.  Must be a student (registration/acceptance/enrollment) within an accredited program for Medical Assisting. 

Required Experience: Must have ability to handle multiple tasks in a fast paced work environment. Must be flexible to the scheduling of work hours to meet the needs of FHN which may include cross departmental functions.

Licensure/Certification/Registration:   BLS Certification recommended.

Populations Served:

While performing this job, the employee may care for patients in the following age groups.

• Neonate: <30 days
• Infant: <1 year
• Early Childhood: 1 year and <5 years
• Late Childhood: 5 years and <13 years
• Adolescent: 13 to <17 years
• Young Adult: 17 to <30 years
• Middle Adult: 30 to <60 years
• Older Adult: >60 years