What are the responsibilities and job description for the Call Center Representative position at FreeStar Financial Credit Union?
FreeStar Financial Credit Union is looking for an enthusiastic and dynamic Call Center Representative. If you would love to use your passion for customer service to assist our valued members at a growing credit union, this may be the right job for you!
Salary: $16-$18/Hr
Job Location: Clinton Twp.
Days: Monday-Friday, Occasional Saturdays
Hours: Full-time
Benefits:
- 3 weeks paid time off in the first year
- 401k with up to a 6% match
- Tuition Reimbursement
- Year-end bonuses
Position Purpose:
The primary purpose of the Member Access Specialist is to assist FreeStar Financial Credit Union in fulfilling our mission to provide superior service and innovative financial solutions to our membership by meeting their dynamic needs via telephone communications.
What You'll Do In This Role:
- Responsible for assisting members over the telephone regarding credit union services.
- Provide members a courteous, professional and timely experience through video conferencing software.
- Answer member's requests relating to the function and servicing of their accounts, which include, but are not limited to balance, activity, stop payments, resolving debit card issues.
- Provide efficient and accurate service in transactions which include, but are not limited to, transfers, issue Cashier Checks, and loan payments.
- Provide efficient and accurate service in transactions using the ITM which include, but not limited to, check cashing, deposits, withdrawals or transfers.
- Balance on a daily basis the assigned cash drawer and ITMs including all negotiable instruments.
- Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
- Subject Matter Expert (SME) for the credit union's E-services and remote services.
- Meet member needs by cross-selling all products and services offered by the credit union. Must achieve the minimum sales standards as established by management.
What You'll Bring To FreeStar Financial:
- High School Diploma or equivalent.
- Minimum of one-three years of similar or related experience in the financial industry, or call center customer service.
What You'll Get Working at FreeStar Financial:
- Partner with a talented team helping to provide financial solutions to our members!
- Be part of an environment where our service to each other is just as important as our service to our members!
- A wonderful opportunity to expand skillset and develop professionally!
- Join a Credit Union culture that makes an impact in the community!
- Join an organization which appreciates and promotes having balance in your life!
- A competitive compensation structure which rewards the contributions of our team members!
Key Words: Customer Service, Call Center, Credit Union, Cash Management, Cash Handling, Bank Teller, Service, Bank, Teller, Member Service
Salary : $16 - $18
