What are the responsibilities and job description for the Program Coordinator - Outpatient Services - Full Time position at Fremont Hospital?
The Program Coordinator plays a critical role in supporting clinical operations—particularly within acute services—while coordinating care and advocating for patients and their families as they navigate the complexities of the hospital and broader healthcare system. This position requires a strong understanding of acute services, including partial hospitalization programs (PHP), intensive outpatient programs (IOP), chemical dependency services, and inpatient levels of care. The Program Coordinator’s primary goals are to increase patient satisfaction and optimize care delivery and outcomes across Fremont Hospital’s outpatient services. Serving as a communication liaison, the Program Coordinator helps identify each patient’s clinical needs, preferences, and concerns. They connect patients and families with appropriate services, resources, and information to support healing and enhance the overall care experience. The role involves regular interaction—by phone and in person—with a diverse range of clinical populations and includes coordinating care across multiple service lines within the hospital.
In addition to clinical coordination, the Program Coordinator also supports the day-to-day operations of the outpatient office, functioning in an office manager capacity. This includes covering the front desk, welcoming and checking in patients, managing incoming calls, ensuring smooth office workflow, maintaining supplies, supporting scheduling, and overseeing general administrative needs. This role serves as the first point of contact for many patients and families and is essential to maintaining a professional, organized, and responsive outpatient environment. Working under the guidance of the Executive Director of Business Development, the Program Coordinator receives direction and support to ensure programmatic goals align with broader strategic initiatives. The role also reports directly to the Administrative Director of Outpatient Services and collaborates closely with the Program Manager and other members of the multidisciplinary team.
Commuting to Fremont Hospital is easy! It is conveniently located near public transportation options such as AC Transit, BART, and the ACE Train.
Fremont Hospital offers comprehensive benefits for the full time Program Coordinator position, such as:
- Challenging and rewarding work environment
- Competitive compensation
- Tuition assistance
- Career development opportunities across UHS and our 300 locations!
- HealthStream online learning catalogue with plenty of free CEU courses
- Competitive compensation & generous paid time off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- Pet insurance
- SoFi Student Loan Refinancing Program
- More information is available on our Benefits Guest Website: uhsguest.com
Fremont Hospital is a fully accredited, 148-bed private inpatient psychiatric hospital providing quality care for children through adults. The facility provides a full assortment of care which includes assessments, inpatient psychiatric hospitalization, partial-hospitalization, intensive outpatient psychiatric treatment as well as chemical dependency outpatient care.
About UHS:
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications:- High school graduate or equivalent; college or university experience preferred.
- At least two (2) years of related experience in a human service, social service, psychiatric, or mental health setting, performing triage for inquiries and providing excellent customer service.
- Knowledge of psychiatric patient care techniques with understanding of mental illness.
- Experience in facilitating patient care, program implementation; knowledge of psychotherapeutic interventions and psychiatric diagnoses.
- CPR with AED (CPR/AED) certification must be current and a copy of your certification must be presented to Human Resources upon hire.
- You must successfully complete Fremont Hospital’s Non-Violent Crisis Intervention (CPI) training course (Blocking/Disengagement Skills Only) within 90 days of employment and prior to assisting with preventative intervention measures.
- 35 WPM, Microsoft Office Suite, electronic health record, customer retention management software, hospital management software
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Salary: Starting from $30.00 to $35.00 an hour
Salary : $12
