What are the responsibilities and job description for the IT Analyst Service & Support position at Fresh Express?
The IT Technician will provide 1st and 2nd tier Hardware, Software, Printer, Network support for Plant Manufacturing environment.
Essential Functions, Duties and Responsibilities
- 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
- Application troubleshooting (Office 365 / Outlook)
- System imaging and deployment using SCCM
- Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
- Troubleshooting conference room equipment (projectors, video conference, conference phones)
- Cisco VoIP telephone deployment and troubleshooting
- Printer troubleshooting/repair/escalation
- Spare inventory management
- Packing/shipping equipment to other locations
Required Knowledge Skills and Abilities
- Ability to work self-directed and set/adjust priorities in very fast paced environment
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong documentation/recordkeeping skills
- Strong attention to detail
- Ability to lift 50 lbs.
- A Certification
- 5 years providing 2nd tier Hardware/Software support - Executive support a huge plus
- Advanced familiarity with TCP/IP fundamentals
Required Education and Experience
- SCCM, ServiceNow, AS/400, ITIL v3, CCENT, other certifications
Other Information
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.