What are the responsibilities and job description for the Hotel Front Desk Agent position at Fresh Hospitality?
Fresh Hospitality is accepting applications for Front Desk Agents at our Country Inn & Suites in Enid, OK. This position is evening- 4:00pm - 12:am, five nights a week.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home away from home.
Some duties include:
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective equipment required
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, seize up-selling opportunities and suggesting ways to improve their stay
- Responsibly handle cash and credit transactions
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Jump into other ad-hoc duties when your colleagues need your help
- Answering phone calls
- Reply to emails and guest requests through online travel agents
- Responsibly manage guest key cards when needed
- Properly log guest issues, maintenance requests, and housekeeping requests through Quore.
- Assiting with housekeeping laundry.
- Stocking the Fresh Market and maintaining inventory.
- And other items not listed here.
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Schedule:
- Evening shift
Work Location: In person
Salary : $10 - $11